Operations Director

hace 7 días


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

About the Role

We are seeking a highly skilled Operations Director to join our team. In this role, you will be responsible for driving strategic initiatives across the organization and Digital Technology group. Your primary objective will be to ensure effective delivery of objectives, strategic planning, team member support, and budget stewardship.

Key Responsibilities

  • Drive continuous improvement and cost avoidance/savings initiatives
  • Act as a trusted advisor to senior leadership on strategy, operations, financial management, personnel, and communications
  • Lead coordination of priorities to support organizational goals and ensure alignment across leadership
  • Identify accelerators and friction points, and drive initiatives or process improvement activities
  • Collaborate with team leadership and peers in DT to ensure cross-functional alignment
  • Coordinate operational management and annual planning for budget and financial forecasts

About You

To be successful in this role, you should have:

  • Experience in leveraging AI into work processes, decision making, or problem solving
  • 10+ years of experience in business management, operations, or senior leadership roles
  • Strong analytical skills and exceptional communication abilities
  • Experience in organizing and directing multiple teams and departments
  • Experience in planning and leading strategic initiatives


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