Global Corporate Card Operations Director
hace 3 días
Company Overview
Citi, a leading global bank, is seeking a highly skilled Global Corporate Card Operations Director to lead the administration of its corporate card program. This role will be responsible for managing and responding to daily card functions, as well as driving change management discipline and process adherence projects across the teams.
Job Description
The Global Corporate Card Operations Director will oversee the corporate card administration supporting a program with 50,000 cardholders in 51 countries. This individual will lead a diverse team responsible for managing country implementations, driving a change management discipline, and process adherence projects across the teams with indirect influence.
The role will work closely with the Global Corporate Card Program Head and Regional Managers as well as Citi Commercial Cards Corporate Account Support Managers (CAS) to provide support and daily management of the program.
This position requires strong leadership skills, strategic thinking, and excellent communication abilities. The ideal candidate will have experience in program management or product development, advanced English language proficiency, and a proven track record of managing complex process improvement initiatives.
Responsibilities:
- Manage and respond to daily card functions in line with established program configuration
- Lead a diverse team responsible for managing country implementations and driving change management discipline
- Drive process adherence projects across the teams with indirect influence
- Work closely with the Global Corporate Card Program Head and Regional Managers
- Provide support and daily management of the program
Qualifications:
- 6-10 years of experience in program management or product development
- Advanced English language proficiency
- Experience with complex process improvement and re-engineering initiatives
- Ability to manage multiple projects and deadlines
- Ability to lead a diverse cross-functional team
Benefits:
Citi offers a competitive salary and benefits package, including comprehensive health insurance, retirement plans, and paid time off.
Others:
This role is essential to address and resolve queries, including those that are time-sensitive, in order to sustain a positive cardholder experience.
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