Latam Corporate Card Operations Lead

hace 2 semanas

San Francisco, Heredia, Costa Rica Citi A tiempo completo

The General Services Travel Management Sr.
Manager is a senior-level professional responsible for leading operations of the travel management teams, in coordination with the Corporate Services function.
The overall objective is to analyze existing processes, identify opportunities for improvement and propose strategies to efficiently implement projects.
This role has full leadership responsibilities and reports directly to the global Head of Travel.
**Responsibilities**:

- Provide strategic leadership and direction for projects related to Global Travel, Corporate Card and the Vehicle Program globally
- Manage several related projects improving performance, reducing redundancy and cost, and streamlining operations
- Provide project oversight and support project from the conceptual phase to global implementation
- Communicate plan to program sponsors, related invested parties and those who will be performing designated tasks
- Develop and enhance projects that will innovate and transform these products
- Facilitate product update meetings with the product group/ regional leaders and other interested parties
- Facilitate the negotiation of requirements amongst multiple stakeholders
- Collaborate with the product leads to create, analyze, and validate detailed functional specifications and to provide process design solutions and changes.
- Develop detailed documentation (process current-state and future-state flow charts, decision tables, user stories, business requirements documents) to aid in the development and refinement of new processes.
- Provide input and support to business during implementation phase, including carrying out new process testing and/or supporting or conducting employee training
- Qualify and quantify savings, including quality and efficiency gains, to assist in prioritization of projects
- Serve as frontline support in troubleshooting process and systems issues post-launch
- Calendar management for the Global Head
- Manage product project pipeline and book of work
- Serves as an adviser on process improvement work efforts during project delivery and liaison with project managers.
- Provide project status updates in both verbal and written format.
- Assist the development of detailed project timelines.
- Update project tracking & reporting tools.
- Troubleshoot foreseen and unforeseen issues.
- Work in conjunction with Citi Enterprise Supply Chain (ESC) on any tenders related to the project.
- Work with Citi technology to determine what systems and infrastructure are required to support the product.
- Identify and garner support from operational teams that can help support and endorse the program including executive leadership.
- Managed the contract parameters and Service Level Agreements (SLA's) of vendors chosen to develop, support or enhance the project.
- Work with internal and external resources to effectively manage the program and influence results.
- Maintain the timeline and budget for rollout/implementation
- Manage strategies, selection of partners and coordinate proof of concept or pilot programs.
- Identify and monitor end-user and business requirements.
- Analyze and report business issues, interruptions, program updates to senior business leaders.
- Ensure performance selected software, systems and equipment used in the project
- Facilitate the development of training programs related to the projects
- Encourage communication within product community and leverage best practices among regions

**Qualifications**:

- 6-10 years of experience in program management or product development
- Advanced English level
- Experience with complex process improvement and re-engineering initiatives
- Ability to manage multiple projects and deadlines
- Ability to lead a diverse cross-functional team
- Demonstrated ability to build strategic partnerships across organizations
- Analytical and problem solving skills
- Consistently demonstrates clear and concise written and verbal communication
- Basic commercial awareness

**Education**:

- Bachelor's degree
- Master's degree preferred

**Description**:
The individual will be responsible for corporate card administration supporting a program with 50,000 cardholders in 51 countries, which will continue to increase as further countries are implemented and rolled into the program.
This role will lead a diverse team, responsible for managing and responding to the daily card functions in line with established program configuration; manage country implementations and driving a change management discipline and process adherence projects across the teams with indirect influence.
The role will work closely with the Global Corporate Card Program Head and Regional Managers as well as Citi Commercial Cards Corporate Account Support Managers (CAS) to provide support and daily management of the program.
This role is essential to address and resolve queries including those which are time sensitive in order to sustain a positive cardholder experienc

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