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Program Operations Director
hace 3 semanas
About the Role
We are seeking an experienced Senior Operations Manager to join our Global Partner Operations Center of Excellence team. As a critical member of the team, you will work cross-functionally to support a multitude of ServiceNow Partner Programs. Your organizational skills and efficiencies, technical abilities and partner program operational experience will allow you to help streamline, automate, and operationalize our growing partner systems, tools, and infrastructure.
Main Responsibilities:
- Provide operational support for all partner related inquiries.
- Create/modify knowledge base solutions/FAQ (internal as needed).
- Work with Program Operations director on KPI definition process for partner operations organization.
- Provide ongoing coaching, mentorship, and guidance to Program Operations Associates.
Requirements:
- Excellent English speaking and writing skills.
- Strong leadership and management skills.
- Ability to handle high-pressure situations and prioritize tasks effectively.
