Global Anti-Money Laundering Operations Director

hace 6 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

The Global Anti-Money Laundering Operations Director is an essential role in ensuring the development and management of a dedicated internal Know Your Client (KYC) program at Citi. This position requires leadership and direction to manage KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment.

Key Responsibilities:

  • Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
  • Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
  • Provide people management and development responsibilities and ensure team service level standards are met
  • Liaise with Compliance department and senior management within business units supported
  • Oversee new client onboarding and implement process enhancements to improve client onboarding experience
  • Provide Management reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
  • Monitor account refresh activity daily to ensure regulatory/document requirements are met
  • Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
  • Maintain 'Book of Work' for new system releases and enhancements to existing infrastructure

Qualifications:

  • 5-8 years of experience in Operations, Know Your Customer (KYC), Anti-Money Laundering (AML), or Compliance
  • 3-5 years of experience as People Manager
  • Ability to work under pressure with proven record of managing high workload with effective prioritization
  • Excellent written and verbal communication skills. Bilingual English and Spanish.
  • Professional leader with superior presentation skills
  • Self-starter with natural ability to drive initiative and projects forward.
  • Excellent organizational and planning skills
  • Excellent customer interaction and management skills
  • Negotiation and decision making/problem solving skills
  • Superior interpersonal skills. Able to communicate with internal and external business partners.


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