Global Technology Infrastructure Specialist
hace 1 semana
We are seeking a Global Technology Infrastructure Specialist to join our team at Citi. This role involves providing Tier I Technical Support for our global technology infrastructure, resolving simple incidents, executing/coordinate changes, and troubleshooting issues.
Key Responsibilities:- Provide timely response to phone calls into the Command Center Technical Support hotline from internal colleagues, business clients, vendors, and technology teams.
- Troubleshoot and provide client support for technology and infrastructure issues.
- Recognize severe events as they occur and engage Command Center Management immediately upon awareness of severe technology degradation.
- Document and update incident technical details into ServiceNow ticketing system.
- Escalate issues to Tier II support if unable to resolve through initial troubleshooting that are within the Command Center operating procedures.
- 8+ years of hands on enterprise distributed operations support experience.
- Advanced understanding of distributed servers and troubleshooting of technology related issues.
- Intermediate understanding of batch operations in distributed space.
- Good knowledge of ITIL process.
- Able to work well in a fast paced environment and be comfortable in stressful situations.
- Can effectively communicate with both management as well as non-technical personnel on any technology issues encountered.
- Self-motivated, goal driven and quick learner.
- Knowledge of ticketing tools like ServiceNow is a plus.
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Infrastructure Technology Specialist
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San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Infrastructure Technology Specialist plays a crucial role in assisting with LAN/WAN and help desk administration activities. This intermediate level position is responsible for network maintenance, technical guidance, and security coordination with the Technology Infrastructure team.The overall objective is to utilize infrastructure technology knowledge...
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Infrastructure Technology Specialist
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Server Infrastructure Specialist
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San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo**Job Description:**As a server infrastructure specialist at Sgf Global, you will play a critical role in maintaining the stability and performance of our server infrastructure. Your primary responsibilities will include providing technical support to end users, troubleshooting and updating firmware on servers, deploying new virtual machines, and performing...
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Cloud Infrastructure Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo**About SGF Global**SGF Global is a global IT enterprise with operations in Heredia, Costa Rica.We are seeking a skilled Cloud Infrastructure Specialist to join our team.Key Responsibilities:Create complex Dockerfiles and build scalable Docker images for external teamsMaintain and update Docker repositories in an Agile fashionCollaborate with...
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IT Infrastructure Specialist
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Global Infrastructure Operations Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob DescriptionCiti is a global bank with a strong presence in the world's major financial markets. Our Technology Infrastructure (CTI) Global Production Operations team operates multiple services and technologies, seeking a talented individual to join our Distributed technology operations within the CTI Global Command Center Operations Team.Key...
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Infrastructure Technology Lead Specialist
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Infrastructure Technology Specialist
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Technology Infrastructure Engineer
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Marketing Technology Specialist
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Network Infrastructure Support Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completo**Job Description**:Citi is seeking a highly skilled Network Infrastructure Support Specialist to join our global technology infrastructure team. As a key member of our team, you will be responsible for providing Tier I technical support for Citi's global technology infrastructure.Main ResponsibilitiesProvide timely response to phone calls into the Command...
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Wintel Infrastructure Technology Analyst
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San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team.The overall objective is to use infrastructure technology knowledge and identified...
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Enterprise Technology Operations Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Citi Technology Infrastructure Operations team is seeking an experienced Enterprise Technology Operations Specialist to join our global Problem Management organization.This role will focus on leading problem reviews of Severity 1, 2, and 3 Major Incidents, identifying focal points, and conducting causal analysis investigations to determine the root...
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IT Infrastructure Operations Specialist
hace 6 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoAbout the RoleWe are seeking an experienced IT Infrastructure Operations Specialist to join our team. As a key member of our global technology operations, you will be responsible for managing and overseeing operational shifts, ensuring effective command and control over shift activities in the global technology operations under your responsibility.Key...
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Infrastructure Technology Specialist Lead
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completo**Job Summary**Citi seeks an experienced Infrastructure Senior Tech Analyst to assist with LAN/WAN and help desk administration activities. The successful candidate will be responsible for network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team.**Key Responsibilities:**Develop and implement complex...
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Quality Assurance Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Global Services Business A tiempo completoJob OverviewWe are seeking a highly skilled Quality Assurance Specialist - Infrastructure Professional to join our team at Global Services Business. As a key member of our QA automation team, you will be responsible for designing, developing, testing, implementing, supporting, and documenting deployment and infrastructure focused on QA automation.The ideal...
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Technology Infrastructure Shift Lead
hace 6 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoTechnology Infrastructure Shift Lead C12 (Workflow Coordinator, WFC)OverviewDo you enjoy being a part of worldwide IT operations and consider yourself self-reliant, liable and well organized? Are you willing to collaborate with multiple teams across various functions to deliver premier services? Are you passionate about new technologies and want to gain...
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Cloud Infrastructure Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completoAbout UsInfotree Global Solutions is a leading provider of innovative IT solutions. Our team is dedicated to delivering high-quality services that meet the evolving needs of our clients.Job SummaryWe are seeking a highly skilled Cloud Infrastructure Engineer to join our team. As a key member of our infrastructure team, you will be responsible for designing,...
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Cloud Infrastructure Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Global Services Business A tiempo completo**Job Description:**We are seeking a talented AWS DevOps Engineer to join our Global Services Business team.**Responsibilities:**Design, build, and maintain scalable infrastructure on AWS.Develop, test, and deploy cloud-based applications using Terraform, Python, Bash, and PowerShell.**Required Skills and Qualifications:**AWS - Strong knowledge and hands-on...
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Network Infrastructure Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob SummaryWe are seeking an experienced Network Infrastructure Specialist to join our team. The successful candidate will be responsible for providing technical support and assistance to our business stakeholders.Main ResponsibilitiesResolve moderately complex problems/projects through analysis and technical experience;Provide analysis for more complex...