Enterprise Technology Operations Specialist

hace 3 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

The Citi Technology Infrastructure Operations team is seeking an experienced Enterprise Technology Operations Specialist to join our global Problem Management organization.

This role will focus on leading problem reviews of Severity 1, 2, and 3 Major Incidents, identifying focal points, and conducting causal analysis investigations to determine the root causes of problems that impact the Citi Technology Infrastructure Operations and Technology IT estate.

Key responsibilities include ensuring necessary reports (RCAs, Post-Mortem Reports) are created to a high standard of written English and delivered in a timely manner, developing and cultivating multi-functional partner relationships at all levels of the organization, tracking problem resolution tasks, and documenting evidence of their completion.

Requirements

- Broad experience in an IT-related operational support role
- Fundamental experience with ITIL good practices a plus
- Operational experience with Service Management/Problem Management is helpful
- Experience with enterprise-level service management tools (e.g., Service Now, BMC Remedy, HP Service Center) preferred
- Highly proficient interpersonal skills and consistent track record facing off with senior Business/Technology partners
- Fully bilingual (English/Spanish) required, Portuguese is a plus
- Highly organized presentation, negotiation, and customer service skills
- Creative thinker who challenges the status quo

About Us

Citi is a global leader in financial services, operating in over 190 countries with 16,000+ offices worldwide. Our mission is to empower progress and improve lives by providing innovative financial solutions.



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