IT Support Specialist
hace 5 días
**About Us**:
Experian is a global technology company and leader in data and analytics, committed to unlocking the power of data to transform lives and create opportunities.
We're passionate about innovation and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age.
Our strong people-first approach is award-winning, with Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few.
As a Technical Support Analyst at Experian, you'll be part of this journey and play a crucial role in delivering exceptional customer service.
**Key Responsibilities:**
- Evaluate client issues by interpreting end-user's problem descriptions, in addition to information already captured via Tier 1, to determine resolution or best course of action.
- Engage with the client, Tier 1 Support, and other cross-functional team members such as Sales, IT, and Product to resolve complex technical challenges, in-line with EDQ processes and procedures.
- Monitor open Tier 1 cases in partnership with Senior Analysts and Supervisors to ensure cases are being properly handled and escalated.
**Requirements:**
- Strong analytical, problem-solving skills.
- Familiarity with Client-Side Web Languages: HTML, CSS, JS.
- Familiarity with Server-Side Languages: C#.NET, Java.
- Familiarity with Web Services: SOAP/XML, REST/JSON.
- 5+ Years of Desktop Support, Help-Desk, or IT related support.
- BA degree or equivalent experience desired.
**Why Join Us?**
We celebrate our uniqueness and truly value yours. Our culture and people are key differentiators, with a strong focus on DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on.
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