IT Support Specialist

hace 3 días


San Francisco, Heredia, Costa Rica Pts Consulting Services A tiempo completo

About Us

We are PTS Consulting Services, a forward-thinking company that takes pride in partnering with our customers to deliver holistic solutions around Process, Technology, and Services. With a strong presence globally, we offer tailored services to Fortune 500 clients across diverse industries.

Our success is built on the foundation of Quality. We create lasting partnerships focused on strategy, execution, and outcome quality. At Pts Consulting Services, we value our clients and employees through a strong employee engagement culture.

Position Overview

This role involves providing technical assistance with computer hardware and software. You will resolve issues for staff via phone, in person, or electronically. Key responsibilities include performing hardware and software installations, configurations, and updates as needed. Additionally, you will maintain IT inventory and provide introductory online training for company products.

Requirements

  • Excellent customer service skills
  • Strong troubleshooting and critical thinking skills
  • Previous working experience in IT support
  • Associate degree in Computer Science/B.Tech/MCA
  • In-depth knowledge of Windows 10, MAC, Polycom, Cisco WebEx, Mac OS, Microsoft Office 365

Additional Notes

The ideal candidate should be proficient in English (90% oral and written) and have immediate availability.


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