IT Transition Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Experian, the world's leading global information services company, empowers consumers and clients to manage data with confidence. As a System/Project Transition Specialist, you will play a crucial role in ensuring the seamless transition of projects and validation of support operations. Your expertise will be essential in validating alerts, documents, and procedures required for efficient operations. You will also simulate error handling and ensure that pen testing and vulnerability testing have been performed.

The ideal candidate will have 3+ years of experience in an IT-related field, preferably in process-related roles such as Service Transition, Release Management, Change Management, Incident Management, Problem Management, etc. Excellent verbal and written communication skills are a must, along with the ability to present technical ideas to non-technical audiences. The successful candidate will also be able to learn and deploy new technologies quickly and effectively.

Responsibilities:

  • Ensure project team understands the Service Acceptance Validation process.
  • Validation of alerts, documents, and procedures required to perform support operations efficiently.
  • Simulation of error handling with real operations procedures to restore the service.
  • Ensure Pen testing and vulnerability testing has been performed.
  • Create test cases for validation and the break fix strategy.
  • Perform validation testing to ensure requirements are met.
  • Ensure knowledge transfer is complete.
  • Ensure backup configuration is according to standards.
  • Ensure PSA has been approved and all security related controls are met.
  • Ensure Agents are installed, configured, and running properly according to established parameters.

Qualifications:

  • 3+ years in an IT related field
  • Experience in process related roles like Service Transition, Release Management, Change Management, Incident Management, Problem Management, etc is a plus.
  • Excellent verbal and written communication skills
  • Ability to discuss and present technical ideas to non-technical audience
  • Ability to learn and deploy new tech quickly and effectively
  • A service-oriented attitude - you do what it takes to get the job done correctly
  • Ability to identify and prioritize workload appropriately
  • Have the ability to manage multiple projects simultaneously with minimum oversight
  • Be eager to learn, pick up new technologies, and be proficient in a short time
  • Working knowledge of a broad range of technologies
  • Be a team player problem solver, and motivated to advance and grow
  • Meticulous - you have a fine eye for details
  • Resourceful Problem Solver - you always find a way to make it work
  • Convey confidence while building rapport with clients
  • Skill in organizing resources and establishing priorities
  • Ability to work under pressure and manage stress
  • Reliable, trustworthy, and honest
  • Articulate - you can communicate professionally over the phone, in person, and in writing

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