IT Transition Specialist
hace 1 semana
Experian, the world's leading global information services company, empowers consumers and clients to manage data with confidence. As a System/Project Transition Specialist, you will play a crucial role in ensuring the seamless transition of projects and validation of support operations. Your expertise will be essential in validating alerts, documents, and procedures required for efficient operations. You will also simulate error handling and ensure that pen testing and vulnerability testing have been performed.
The ideal candidate will have 3+ years of experience in an IT-related field, preferably in process-related roles such as Service Transition, Release Management, Change Management, Incident Management, Problem Management, etc. Excellent verbal and written communication skills are a must, along with the ability to present technical ideas to non-technical audiences. The successful candidate will also be able to learn and deploy new technologies quickly and effectively.
Responsibilities:
- Ensure project team understands the Service Acceptance Validation process.
- Validation of alerts, documents, and procedures required to perform support operations efficiently.
- Simulation of error handling with real operations procedures to restore the service.
- Ensure Pen testing and vulnerability testing has been performed.
- Create test cases for validation and the break fix strategy.
- Perform validation testing to ensure requirements are met.
- Ensure knowledge transfer is complete.
- Ensure backup configuration is according to standards.
- Ensure PSA has been approved and all security related controls are met.
- Ensure Agents are installed, configured, and running properly according to established parameters.
Qualifications:
- 3+ years in an IT related field
- Experience in process related roles like Service Transition, Release Management, Change Management, Incident Management, Problem Management, etc is a plus.
- Excellent verbal and written communication skills
- Ability to discuss and present technical ideas to non-technical audience
- Ability to learn and deploy new tech quickly and effectively
- A service-oriented attitude - you do what it takes to get the job done correctly
- Ability to identify and prioritize workload appropriately
- Have the ability to manage multiple projects simultaneously with minimum oversight
- Be eager to learn, pick up new technologies, and be proficient in a short time
- Working knowledge of a broad range of technologies
- Be a team player problem solver, and motivated to advance and grow
- Meticulous - you have a fine eye for details
- Resourceful Problem Solver - you always find a way to make it work
- Convey confidence while building rapport with clients
- Skill in organizing resources and establishing priorities
- Ability to work under pressure and manage stress
- Reliable, trustworthy, and honest
- Articulate - you can communicate professionally over the phone, in person, and in writing
-
Transition Manager
hace 3 horas
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoTransition Manager (Latin America)This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Our new innovative IT services organization is HPE Pointnext.We have the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation.**_ In this role: _**As the IT Operations...
-
Data Transition Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Experian A tiempo completoAt Experian, we are transforming data into solutions that facilitate transactions, ensure financial safety and improve the financial lives of millions of consumers around the world.Job OverviewWe are seeking a highly skilled Data Transition Specialist to join our team. The successful candidate will be responsible for ensuring project teams understand the...
-
IT Infrastructure Engineer
hace 1 semana
San Francisco, Heredia, Costa Rica Experian A tiempo completoWe are looking for a highly skilled professional to join our team as an IT Infrastructure Engineer - Service Transition. The ideal candidate will have experience in release management or service transition.Key Responsibilities:Ensure project teams understand the Service Validation processValidate alerts, documents, and procedures required to perform normal...
-
Systems Transition Specialist Lead
hace 1 semana
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany Overview:Experian is the world's leading global information services company, empowering consumers and clients to manage their data with confidence. Our mission is to create a better tomorrow by providing innovative solutions that help individuals, businesses, and organizations make informed decisions.Job Description:We are seeking an experienced IT...
-
Service Transition Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Aligntech A tiempo completo**Join a team that is changing millions of lives.**- Transforming smiles, changing lives_At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...
-
IT Project Transition Expert
hace 2 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoExperian is the world's leading global information services company. Our mission is to empower consumers and our clients to manage their data with confidence.We help individuals take financial control, businesses make smarter decisions, lenders lend more responsibly, and organizations prevent identity fraud and crime.To achieve this, we invest in new...
-
Systems Transition Specialist
hace 6 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany DescriptionExperian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...
-
Greenlake Transition Project Manager
hace 1 día
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoGreenlake Transition Project ManagerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Our new innovative IT services organization is HPE Pointnext.We have the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation.Transition Manager partner closely with HPE...
-
IT Support Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Ntt Data A tiempo completoWe are seeking a skilled IT Support Specialist to join our team in Heredia, Costa Rica.As an IT Support Specialist, you will be responsible for providing end-user support on-site at customer premises, troubleshooting hardware and software issues using IT customer tools.Your key responsibilities will include:Troubleshooting and resolving Level 1 problems...
-
IT Support Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:We are seeking a highly skilled IT Support Specialist to join our team at Auxis. As an IT Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.About the Role:The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess...
-
IT Support Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Cbre A tiempo completo**Job Overview**Cbre is seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical services team, you will be responsible for providing exceptional support to our users.
-
Operational Transition Specialist
hace 1 hora
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoCompany Overview">Hewlett Packard Enterprise is a leading provider of innovative IT services, empowering businesses to accelerate their digital transformation.
-
IT Support Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoCompany OverviewCiti is a leading global bank with operations in over 160 countries. Our mission is to empower progress and improve lives.Job DescriptionWe are seeking a highly motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing front-line support for Citi's proprietary technologies.Key...
-
IT Infrastructure Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Viant Medical A tiempo completoCompany Overview:Viant Medical is a leading healthcare provider dedicated to delivering exceptional patient care and innovative medical solutions.We are seeking a skilled IT Infrastructure Specialist to join our team, responsible for the installation, configuration, and maintenance of workstations, laptops, and peripherals.
-
IT Infrastructure Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Stryker Corporation A tiempo completoAbout the RoleThis is a unique opportunity to join a dynamic team as an IT Infrastructure Specialist. In this role, you will be responsible for ensuring the security and integrity of our IT infrastructure.You will work closely with cross-functional teams to identify and remediate security risks, and develop strategies to prevent future issues.The ideal...
-
Senior IT Project Coordinator
hace 24 horas
San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo**About SGF Global**We are a dynamic organization seeking an experienced Senior IT Project Coordinator to join our team in Heredia, Costa Rica.Job Overview:The successful candidate will be responsible for running daily cadences with key stakeholders for updates/progress on incidents/requests received during post-go-live support periods and sending progress...
-
IT Support Specialist
hace 6 días
San Francisco, Heredia, Costa Rica Ntt Data A tiempo completoAbout the RoleWe are seeking a skilled IT Support Specialist to join our team in Heredia, Costa Rica. As a key member of our team, you will be responsible for providing end-user support on-site at customer premises, hardware (break and fix) & software troubleshooting support through IT customer tools.Key Responsibilities:End User Support On-Site:...
-
It Specialist
hace 3 horas
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob Description:IT SpecialistHuntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and...
-
IT Infrastructure Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Nttdata A tiempo completoWe are currently seeking a highly skilled IT Infrastructure Specialist to join our team at NTT DATA Services. As a key member of our infrastructure team, you will be responsible for the complex support of our company's information technology systems, applications, and servers.Your primary responsibilities will include:Analysing, installing, testing,...
-
IT Infrastructure Specialist
hace 1 hora
San Francisco, Heredia, Costa Rica Databricks A tiempo completoAbout the RoleThis IT Support Specialist role is responsible for delivering high-quality support to our users, ensuring seamless operation of our core platforms. Key responsibilities include:Providing timely and effective support via ticketing systemsDocumenting processes and updating existing documentationCompleting assigned project work and maintaining...