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Company Overview
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.
We are thrilled to share that Fortune has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we've been named in the 100 Worlds Most Innovative Companies by Forbes Magazine.
Job DescriptionKey Responsibilities:
- Log all client contacts and issues.
- Provide detailed first-level support, troubleshooting, and problem resolution where possible.
- Assign and categorize support tickets to appropriate functional areas.
- Notify clients of the status of their support tickets within agreed-upon service levels.
- Verify support ticket closure and ongoing client communications.
- Work directly with clients, Account Management, Engineering, and Implementation teams.
- Attend and participate in internal and client meetings.
- Provide client status reports as needed.
Qualifications:
- 3-5 years' experience specific to Customer Support and Customer Service.
(A combination of experience and education may be taken into consideration)
- Excellent communication skills and ability to speak clearly with technical as well as non-technical clients is critical
- Ability to work in a fast-paced multi-product support environment
- Safeguard sensitive information
- Highly analytical, intensive research, and reconciliation skills required
- PC, Internet, and Microsoft Office experience is a must
- Strong working knowledge of CRM platform (Salesforce), especially case management is a plus
- Browser troubleshooting knowledge is helpful
Additional Information
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive, and diverse team where people love their work and love working together. We believe that diversity, equity, and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
We strive to maintain a positive, supportive, and respectful work environment, free from any form of harassment or discrimination. If you're passionate about making a difference and contributing to a dynamic team, we encourage you to apply for this exciting opportunity.
