Technical Support Specialist Self-Publishing Books
hace 3 días
About the Company
Amazon's Kindle Direct Publishing is a service that enables authors and publishers to self-publish books directly to the Amazon Kindle store.
The company offers a team environment that thrives on innovation and excellence, and our staff is talented, energetic, and passionate about creating an exceptional customer experience.
Your Role
As a Technical Support Specialist, you will play a critical role in ensuring that all concerns from publishers are duly attended to. This includes troubleshooting technical issues, providing education on how to effectively use the KDP website, and escalating customer issues as necessary.
Responsibilities
- Provide technical support to publishers using the KDP website
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Develop and maintain knowledge of KDP tools and processes
- Educate customers on best practices for uploading content and using the KDP website
Requirements
- Experience in a technical support role, preferably with web-enabled software products or services
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Proficiency in MS Office package (Excel, Word) and HTML
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