Technical Support Specialist

hace 7 días

San Francisco, Heredia, Costa Rica Citi A tiempo completo

**Job Overview**

Citi is a global financial institution that seeks to hire a highly skilled Technical Support Specialist. The successful candidate will be responsible for providing technical support and expertise to various teams within the organization.

**Required Skills and Qualifications**

  • Minimum 1-2 years of working experience with Unix or Linux.
  • Minimum 1-2 years of working experience with any database (MySQL, Oracle, Sybase, DB2, Mango DB or Neo4j).
  • Intermediate-advanced English language skills.

**Optional Skills**

  • 6 months of working experience or training knowledge in one of the following new technologies: HBase, HDFS, Kafka, Neo4J, Spark, Storm, and GemFire.
  • Knowledge of any one of the following DevOps tools: Jenkins, TeamCity, Maven, Ansible, Chef, Docker, Git, Puppet, and Kubernetes.

**Job Requirements**

  • Member of a Production Support group in a high availability/mission-critical environment.
  • Experience in providing communications across business and technology stakeholders at varying levels, across a medium to large-scale enterprise.
  • Experience in working with various interfacing teams across multiple locations and time zones.
  • Experience in analyzing and correcting data.
  • Experience in incident and problem management, including incident tracking and reporting, problem tracking and reporting until resolution, to ensure reduction of production incidents.
  • Experience in dealing with vendor application teams, including coordinating with vendor support teams on vendor application issues and version upgrades.

**Additional Responsibilities**

  • Ability to work in an offshore/on-site support model.
  • High attention to detail.
  • Ability to develop collaborative relationships and communicate to management in a clear and concise manner.
  • Ability to maintain high standards despite pressing deadlines.
  • Ability to solve problems quickly and efficiently.
  • Ability to handle highly sensitive, confidential, and non-routine information.
  • Self-starter with excellent anticipation skills, problem-solving, and follow-up abilities.
  • Demonstrated dependability and sense of urgency about getting results.
  • High degree of integrity and confidentiality.
  • Strong organizational skills.
  • Comfortable working in a sometimes hectic, high-pressure environment.
  • Ability to work well under pressure, adapt to unexpected events, prioritize, and multi-task in a deadline-driven environment.
  • Must be able to prioritize a variety of time-sensitive tasks.
  • Must have excellent judgment, independent thinking, and resourcefulness.
  • Team player with a positive attitude.

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