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Technical Solutions Specialist
hace 1 semana
The Technical Solutions Specialist will be responsible for providing expert technical support to clients, responding to routine and emergency support calls, and escalating complex issues to technical resources as needed.
The ideal candidate will possess excellent communication skills, emotional intelligence, and the ability to remain calm and composed under pressure.
Key Responsibilities:
- Provide expert technical support to clients via phone, email, or chat.
- Troubleshoot product and technical issues, and escalate complex issues to technical resources as needed.
- Maintain proficient knowledge of all product and service changes.
Requirements:
- Bachelor's degree in a relevant field.
- Minimum of 2 years' experience in customer support/technical support and/or healthcare IT industry.
