E-Book Publishing Support Expert

hace 3 días


San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Amzn Support Srvcs Costa Rica. As a KDP Support Specialist, you will be the primary point of contact for publishers and content providers who require assistance with uploading and selling their e-books on the Amazon Kindle store.

Key Responsibilities:

  • Provide clear and concise written and verbal communication to resolve customer issues efficiently
  • Maintain a professional demeanor while interacting with customers
  • Familiarize yourself with company policies and processes to address customer inquiries accurately
  • Evaluate customer concerns and escalate issues when necessary
  • Proactively communicate system and process issues as well as customer feedback trends to management
  • Route technical issues that require engineering expertise to the development teams
  • Utilize customer service tools to deliver accurate responses and an exceptional customer experience


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