E-Book Publishing Support Expert
hace 3 días
About the Role
We are seeking a highly skilled Technical Support Specialist to join our team at Amzn Support Srvcs Costa Rica. As a KDP Support Specialist, you will be the primary point of contact for publishers and content providers who require assistance with uploading and selling their e-books on the Amazon Kindle store.
Key Responsibilities:
- Provide clear and concise written and verbal communication to resolve customer issues efficiently
- Maintain a professional demeanor while interacting with customers
- Familiarize yourself with company policies and processes to address customer inquiries accurately
- Evaluate customer concerns and escalate issues when necessary
- Proactively communicate system and process issues as well as customer feedback trends to management
- Route technical issues that require engineering expertise to the development teams
- Utilize customer service tools to deliver accurate responses and an exceptional customer experience
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Publishing Support Expert
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San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo**Job Summary:**We are seeking a highly skilled and experienced Customer Service Specialist to join our team as a Publishing Support Expert.The successful candidate will be responsible for providing exceptional customer service to authors and content providers in Traditional Chinese and English languages.Fluent in Traditional Chinese and English language in...
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E-book Support Analyst
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San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoKey ResponsibilitiesWe are seeking a skilled E-book Support Analyst to join our team in Costa Rica. In this role, you will:Demonstrate clear written and verbal communication skills.Maintain a positive and professional demeanor with customers at all times.Follow company policies and processes to process customer requests accurately.You will also have the...
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Amazon Publishing Support Specialist
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San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob OverviewAs an Amazon Publishing Support Specialist, you will be the primary point of contact for publishers and content providers using our Kindle Direct Publishing website.Our team thrives on innovation and excellence, and we are looking for talented individuals who are passionate about delivering exceptional customer experiences.
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Kindle Direct Publishing Support Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoHigh School Diploma or equivalent in your country- Proven English verbal and written fluency skills.- Demonstrated verbal and written communication skills with external/internal teams- Proven ability to understand complex issues- Ability to navigate through multiple web tools- Basic Microsoft Outlook, Excel and Word understanding and usage- Schedule...
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Kindle Direct Publishing Support Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoHigh School Diploma or equivalent in your country- Proven English verbal and written fluency skills.- Demonstrated verbal and written communication skills with external/internal teams- Proven ability to understand complex issues- Ability to navigate through multiple web tools- Basic Microsoft Outlook, Excel and Word understanding and usage- Schedule...
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Kindle Direct Publishing Support Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAvailability to attend training on site *- High School Diploma or equivalent in your country- Proven English verbal and written fluency skills.- Demonstrated verbal and written communication skills with external/internal teams- Proven ability to understand complex issues- Ability to navigate through multiple web tools- Basic Microsoft Outlook, Excel and Word...
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Technical Support Specialist for Self-Publishing
hace 3 días
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob OverviewKDP Support Specialist plays a vital role in ensuring the success of publishers and content providers who use Amazon's Kindle Direct Publishing (KDP) website to upload their work.The ideal candidate will have excellent communication skills, be detail-oriented, and possess strong analytical abilities.
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Technical Support Specialist Self-Publishing Books
hace 5 horas
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the CompanyAmazon's Kindle Direct Publishing is a service that enables authors and publishers to self-publish books directly to the Amazon Kindle store.The company offers a team environment that thrives on innovation and excellence, and our staff is talented, energetic, and passionate about creating an exceptional customer experience.Your RoleAs a...
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San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the RoleThe Kindle Direct Publishing (KDP) Support Specialist is responsible for ensuring that all concerns from publishers are addressed in a timely and professional manner.This role requires strong analytical skills, with the ability to understand complex issues and provide clear written and verbal communication.
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Frontline Interface Amazon Kindle Direct Publishing
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San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoWhy Join Us?We are looking for talented individuals who are passionate about delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment.About the PositionThis role offers the opportunity to work on cutting-edge technology, collaborate with a talented team, and contribute to the success of Amazon's Kindle Direct Publishing...
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Multilingual Support Expert
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San Francisco, Heredia, Costa Rica Support Services Group - Cr A tiempo completoWe're seeking a highly motivated and detail-oriented Multilingual Support Expert to join our team at Support Services Group. As a key member of our support services group, you'll be responsible for driving customer satisfaction by addressing inquiries, resolving pain points, and maintaining extensive product knowledge.This role requires strong communication...
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Enterprise Support Expert
hace 2 días
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout Our TeamWe're a diverse and inclusive team that values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.About This RoleWe're seeking an experienced Enterprise Support Expert to join our team. As a key member of our Enterprise Support...
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Creative Support Optimization Expert
hace 24 horas
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmzn Support Srvcs Costa Rica is looking for a Creative Support Optimization Expert to join our team.Job SummaryThe successful candidate will have a strong analytical mindset and excellent communication skills.ResponsibilitiesDevelop expertise in topics related creative rejections.Work with the Business Intelligence, Moderation, Salesforce & other internal...
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Kindle Direct Publishing Support Analyst
hace 6 días
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the Job:We are seeking a highly skilled and detail-oriented KDP Support Specialist to join our team at Amzn Support Srvcs Costa Rica. As a KDP Support Specialist, you will be the front line interface between Amazon and publishers/content providers who use the KDP website to upload content they want to put up for sale on the Amazon website.Key...
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Process Reengineering Expert
hace 2 días
San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completoAbout the JobThe Process Reengineering Expert will be responsible for pushing through various stages in any project delivery cycle, especially during ideation, discovery, assessment, User Acceptance Test (UAT) and hyper care. The ideal candidate will have a strong background in business analysis and process improvement.Main Tasks:Engage functional area...
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Risk Management Coordinator En
hace 3 semanas
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo1+ years of relevant work experience.- Proven written and verbal communication skills in English.- Ability and willingness to work weekends.- Maturity and ability to review explicit adult content from a clinical perspective.This includes nudity, strong language, etc.- A passion for reading- Ability to work in a fast-paced, production-oriented environment.-...
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Risk Management Coordinator En
hace 3 semanas
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo1+ years of relevant work experience.- Proven proficiency on German as a third language is a must.- Proven written and verbal communication skills in English.- Ability and willingness to work weekends.- Maturity and ability to review explicit adult content from a clinical perspective.This includes nudity, strong language, etc.- A passion for reading- Ability...
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Risk Management Coordinator En
hace 1 semana
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo1+ years of relevant work experience.- Proven written and verbal communication skills in English.- Ability and willingness to work weekends.- Maturity and ability to review explicit adult content from a clinical perspective.This includes nudity, strong language, etc.- A passion for reading- Ability to work in a fast-paced, production-oriented environment.-...
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San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob Description:The KDP Support Specialist will work towards ensuring all concerns from the publishers are duly attended. Kindle Direct Publishing offers a team environment that thrives on innovation and excellence, and our staff is talented, energetic, and passionate about creating an exceptional customer experience.Responsibilities:Maintain a positive and...
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San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoPosition SummaryThis is a unique opportunity to work with Amazon's innovative Kindle Direct Publishing platform as a KDP Support Analyst. Your primary responsibility will be to provide top-notch support to publishers and content providers who utilize our web-based services to publish their digital content.Responsibilities Include:Demonstrate expert written...