Enterprise Support Expert

hace 2 días


San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

About Our Team

We're a diverse and inclusive team that values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.

About This Role

We're seeking an experienced Enterprise Support Expert to join our team. As a key member of our Enterprise Support organization, you will be responsible for providing technical guidance and support to our customers across various industries.

Key Responsibilities

  • Provide expert-level technical support to customers on cloud infrastructure, systems administration, networking, DevOps, compute, storage, database, big data analytics, application-level services, serverless applications development, and distributed systems environments.
  • Analyze customer issues and develop actionable recommendations to resolve complex problems.
  • Foster strong relationships with customers and internal stakeholders to ensure seamless communication and collaboration.
  • Collaborate with cross-functional teams to develop and implement effective solutions.

About You

  • You have a bachelor's degree in Computer Science or related field, or equivalent experience.
  • You possess at least 5 years of hands-on experience with cloud infrastructure, systems administration, networking, DevOps, compute, storage, database, big data analytics, application-level services, serverless applications development, and distributed systems environments.
  • You are able to communicate effectively in English within technical and business settings.


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