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Enterprise Support Leader
hace 1 semana
**Job Description:**
The Site Reliability Engineer will play a critical role in ensuring the reliability and performance of our systems. The successful candidate will be responsible for developing and implementing strategies and processes for support issue tracking, collaborating with cross-functional teams, and conducting root cause analysis on critical and high impact issues.
**Key Responsibilities:
- Develop and refine strategy and process for all support issue tracking from intake through resolution in conjunction with senior members of the team.
- Collaborate with Level 1 support teams, DevOps, Engineering, and customers to inform decisions and implement improvements.
- Complete RCA on critical and high impact issues to reduce and ultimately eliminate recurring issues.
- Evaluate technology strategy, solutions, resources, process, and compliance with guidance from the SRE Manager.
**Requirements:
- Bachelor's degree in computer science, computer engineering or related field, or relevant training.
- 3-5 years' experience in technical operations support role.
- 3 years' experience with enterprise cloud platforms.
**Benefits:**
- Competitive salary and benefits package
- Opportunities for growth and professional development
- Collaborative and dynamic work environment
