Enterprise Support Lead

hace 2 días


San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo
Job Description:
Sysco Costa Rica is seeking an Enterprise Support Lead to join our team. As a key member of our Technical Operations group, you will be responsible for developing and refining strategies for support issue tracking from intake through resolution. This involves working closely with senior team members, Level 1 support teams, DevOps, Engineering, and customers to drive improvements and inform decisions.

Key Responsibilities:
- Develop and refine strategy for all support issue tracking
- Contribute to strategic discussions on product suite evolution
- Collaborate with offshore Site Reliability Engineering teams
- Complete RCA on critical issues to reduce recurrence

Qualifications:
- Bachelor's degree in computer science or related field
- 3-5 years' experience in technical operations support
- Experience with enterprise cloud platforms, AWS, and APM tools like DataDog and New Relic
- Availability to work extended hours and participate in on-call rotation


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