Senior Technical Support Engineer

hace 4 días

San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

Senior Technical Support Engineer

This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.
Aruba is redefining the "IT EDGE".
Creating new customer experiences by building intelligent spaces and digital workspaces.
We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity.
- We are looking a Senior Technical Support Engineer who will be responsible for helping customers diagnose and resolve complex technical issues.
You will work closely with our Engineering team._
- Your ability to successfully _**_troubleshoot complex networking issues_**_ is the key skill necessary for this position._

**In a typical day as a **_Senior Technical Support Engineer _**, you **would**:

- Work with the customer to troubleshoot complex hardware and software issues and replicate customer environments and network problems as needed to provide resolution.
- Document issues and work with engineering if needed to provide fixes.
- Provide technical expertise and guidance during testing and deployment of Silver Peak systems;
- Manage critical customer issues and facilitate communication between customers, sales and engineering;
- Serve as the customer advocate for timely resolution of issues and for problem reproduction and escalation
- Participate in new product development, customer training, and other support related activities
- Help define and develop support processes and tools as appropriate

**If you are**
- **Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.
**:

- ** 5 years' work experience**:

- ** 3+ year experience supporting enterprise customers with complex data cen**ter environments, preferably with a network technology company**:

- ** Strong written and verbal communication skills; mastery in English and local language.
Ability to effectively communicate design proposals and negotiate options.
**:

- ** Strong experience in routing protocols such as OSPF and BGP.
**:

- ** Strong knowledge of networking, understanding of packet flow and TCP session establishment**:

- ** Experience in configuring and troubleshooting VRRP and VRF deployments.
**:

- ** Experience in troubleshooting bandwidth, latency and loss network performance issues**:

- Basic understand of Linux (Redhat / CentOS)
- Experience reading and understanding packet captures with tools like tcpdump and/or Wireshark;
- Basic understanding of WAN technologies, policy-based routing, spanning-tree, VLANs, L2 Switching technologies, IPSEC and Firewalls
- Knowledge of LAN, WAN Technologies and SAN/NAS; experience with SaaS, IaaS (AWS, vCHS, Azure), virtualization and hypervisors including VMware vSphere, MS HyperV, or Citrix Xen
- Using appropriate engineering design tools and software packages to design components and solutions.
- Understanding of material properties and hardware, software, and electrical component design.
- Understanding of material properties and hardware, software, and electrical component design.
- Using empirical analysis, modeling and testing methodologies to validate product designs and specifications.
costarica

Join us and make your mark
We offer:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element
Want to know more about it?
Then let's stay connected
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer.
We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.
We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.
Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
**Job**:
Engineering
**Job Level**:
Specialist

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
**

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

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