Senior Technical Support Engineer-Virtualization

hace 1 semana


San Francisco, Heredia, Costa Rica Citrix A tiempo completo

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere.
By joining our award-winning workplace, you'll be included in the globally diverse, collaborative team that values work-life balance.
Come see why Fortune named us one of the 100 Best Companies to Work For.
Let's innovate and grow together
**What we're looking for**:
We're looking for an outstanding Technical Support Engineer
You love solving problems and enjoy learning new technologies.
You have 5 years supporting end users, as well as, providing Microsoft Windows server support.
You have developed a strong practical understanding of the Active Directory and common networking protocols.
If you also have industry certifications (MCSE, MCA, or CCA), have 5+ years of supporting enterprise customers in the Virtualization field, we'd love to speak with you
**Position overview**:
The Tech Support Engineer is responsible for providing technical assistance to our customers via diverse channels as appropriate for our Citrix Cloud, Citrix Virtual Apps, and Citrix Virtual Desktops.
You will focus on in-depth problem analysis of Citrix products and their integration into customer environments using fundamental troubleshooting skills and technical knowledge to isolate, analyze, and provide resolution to their issues.
Customer size can range from Small Business to Large Enterprise.
**Primary responsibilities**:
Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management.
Achieves and adheres to established Service Level Agreements and Key Performance Indicators.
Validates and qualifies sophisticated customer issues and business impact which may require collaboration with more senior level team members or other vendors.
Contributes to the Citrix knowledgebase in the form of new or updated technical articles/documents passionate about issue resolution or prevention.
Details cases, recommendations, and resolutions clearly in the CRM system.
Guarantee the work performed meets the quality standards within acceptable time schedules and customer commitments.
Some weekend work may be required.
**Basic qualifications**:

- Requires practical knowledge of Virtualization, Windows Server, Active Directory and common networking protocols.
- University Degree or equivalent experience and minimum 5years of relevant experience; relevant internships and graduate course work will be taken into account.
- English professional proficiency with excellent verbal and written communication skills.
**Preferred Qualifications**:
Industry certifications: MCSE, MCA, or CCA

**Functional Area**:
Tech Support***What you're looking for**:
Everyone is welcome at Citrix.
We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work.
We believe this way of working helps us innovate, and it's just one of the reasons why our employees continuously recognize Citrix as a great place to work.
Citrix helps make work more sustainable to benefit the planet, our business, and our communities.
For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process.
We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers.
We'll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals.
Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within.
**The Benefits**:
We offer a competitive total rewards package* that includes:

- 18 weeks of paid parental leave
- Health and wellness benefits
- Employee assistance program
- Retirement benefits
- Time off and absence programs
- Professional development and mentorship opportunities
- Paid volunteer time and charitable matching of employee donations
- Employee resource groups
- And more
**Please note that benefits may vary based on location.
Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.
By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.



  • San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    We are seeking a highly skilled and experienced Senior Virtualization Engineer to join our team. As a Senior Virtualization Engineer, you will be responsible for designing, implementing, and managing complex virtualized infrastructure environments.About the Role:Design and implement virtualized infrastructure solutions using VMware and Windows...


  • San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    Job DescriptionThe Senior Virtualization Expert plays a critical role in ensuring the stability and efficiency of customers' virtualization environments. This expert-level position requires strong technical skills in one or more virtualization technologies, including VMware, Citrix, and Microsoft.Key ResponsibilitiesProvide technical leadership to internal...


  • San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?**Are you passionate about learning new technology and solving complex problems for key customers?VMware has a Technical Support role for you.You will be working on the latest and top of the line technology suite, becoming an expert in the industry.Our Global Support organization supports over...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **Cloud Software Group: Where Innovation Meets Excellence**We are a global leader in cloud software solutions, serving millions of users worldwide. As a Senior Technical Engineer, you will be part of a dynamic team that drives innovation and excellence in every aspect of our business.**Job Summary**This role involves providing technical expertise to our...


  • San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    **About Us**Kyndryl is a global leader in technology services, dedicated to helping companies and people grow strong. Our world has never been more alive with opportunities, and we're ready to seize them.We design, build, manage, and modernize mission-critical technology systems that the world depends on every day. At Kyndryl, we want you to keep growing,...

  • Virtualization Expert

    hace 6 días


    San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    Job OverviewWe're seeking a skilled IT solutions engineer to join our team at Cloud Software Group. As a key member of our technical support team, you'll play a vital role in ensuring the successful integration of our cloud products into customer environments.Your primary responsibilities will include:Providing expert-level support to customers, resolving...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Senior Technical Support EngineerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Aruba is redefining the "IT EDGE".Creating new customer experiences by building intelligent spaces and digital workspaces.We are focused on campus, branch, mobility and the IoT to transform business models with the combined...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    Job DescriptionWe are seeking an exceptional Technical Virtualization Expert to join our Escalation Engineering team at Cloud Software Group.Key ResponsibilitiesProvide world-class customer service experience by identifying and resolving complex technical issues on Citrix Virtual Apps & Desktops.Utilize troubleshooting skills to analyze and resolve customer...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    About This Role">We are seeking an experienced Senior Escalation Engineer to join our Escalation Engineering team at Cloud Software Group. As a key member of our team, you will be responsible for resolving complex technical issues, collaborating with engineering teams, and developing technical training materials.">This role requires strong analytical and...

  • Virtualization Engineer

    hace 1 semana


    San Francisco, Heredia, Costa Rica Citrix A tiempo completo

    Role OverviewThe Technical Support Engineer will be responsible for providing technical assistance to customers via diverse channels, focusing on Citrix Cloud, Citrix Virtual Apps, and Citrix Virtual Desktops. This role requires advanced problem analysis and isolation skills, as well as expertise in troubleshooting Citrix products and their integration into...


  • San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    About the Role:We are looking for a talented Senior Technical Support Engineer to join our team at Boston Scientific Corporation. In this role, you will be responsible for providing technical support to our customers and internal stakeholders, as well as contributing to the development of new software solutions.Your Key Responsibilities:Provide timely and...


  • San Francisco, Heredia, Costa Rica Citrix A tiempo completo

    About Us: Citrix helps make work more sustainable to benefit the planet, our business, and our communities. We empower individuals and organizations to work remotely or from anywhere, reducing commuting emissions and energy consumption.Our company culture supports purposeful innovation and growth from within. We prioritize diversity, equity, and inclusion,...


  • San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    Job OverviewThe Virtualization Infrastructure Specialist is responsible for designing, building, and managing mission-critical technology systems that meet the evolving needs of customers. This specialist will work closely with customers to identify technological gaps and develop remediation plans to ensure the stability and efficiency of their...


  • San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?**Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment.VMware brings together an extraordinary group of people.This includes an elite development...

  • Virtualization Expert

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    **About Us**We are Vmware, a leader in virtualization and cloud computing. Our Global Support organization is dedicated to supporting our customers and helping them succeed in their operations.**Job Requirements**You will be working with a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.Key...


  • San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    **Why will you enjoy this new opportunity?**Technical Support Engineers (TSEs) are the life blood of Global Support, passionate about helping VMware customers and committed to solving their most complicated issues in a timely fashion.As a Technical Support Engineer, you are the trusted ally of our customers and the expert they turn to for troubleshooting,...


  • San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    **About the Role**The Workplace Virtualization Specialist plays a critical role in ensuring the stability and performance of our customers' virtualization environments. As a key member of our team, you will be responsible for developing and implementing remediation plans to address technological gaps and improving the overall health of our customers' IT...


  • San Francisco, Heredia, Costa Rica Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

    At Kyndryl, we design and build mission-critical technology systems that the world depends on every day. Our company culture is built around innovation, teamwork, and a commitment to making a positive impact. As a member of our team, you will have the opportunity to work with cutting-edge technologies and make a real difference in the lives of our...


  • San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    The Elevator Pitch: Why will you enjoy this new opportunity?Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment.VMware brings together an extraordinary group of people.This includes an elite development...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Job DescriptionWe are seeking a highly skilled Senior Technical Support Engineer to join our team. This role will involve working closely with our Engineering team to troubleshoot complex technical issues for customers.Key Responsibilities:Work with customers to diagnose and resolve complex hardware and software issuesDocument issues and collaborate with...