Enterprise Virtualization Support Expert
hace 2 semanas
**Cloud Software Group: Where Innovation Meets Excellence**
We are a global leader in cloud software solutions, serving millions of users worldwide. As a Senior Technical Engineer, you will be part of a dynamic team that drives innovation and excellence in every aspect of our business.
**Job Summary**
This role involves providing technical expertise to our customers, ensuring seamless integration of our cloud software products into their environments. You will utilize your problem-solving skills to troubleshoot complex issues and provide timely resolution.
**Key Responsibilities**
- Support clients ranging from small businesses to large enterprises.
- Document cases, recommendations, and resolutions clearly in the CRM system.
- Adhere to established Service Level Agreements and Key Performance Indicators.
**Requirements**
- 3+ years of experience supporting IT professionals in the Virtualization field.
- Strong understanding of Active Directory and common networking protocols.
- Industry certifications (MCSE, MCA, or CCA) are highly valued.
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