Technical Virtualization Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

**About Us**

Kyndryl is a global leader in technology services, dedicated to helping companies and people grow strong. Our world has never been more alive with opportunities, and we're ready to seize them.

We design, build, manage, and modernize mission-critical technology systems that the world depends on every day. At Kyndryl, we want you to keep growing, and we'll provide plenty of opportunities to make that happen.

**Your Role and Responsibilities**

The Workplace Virtualization Specialist has expert-level skills in one or more virtualization technologies, both on-premise, 3rd party DC, and/or in Cloud. This includes common virtualization tools from VMware, Citrix, or Microsoft.

Individuals in this job role act as a technical escalation point (SME) for the Workplace Virtualization Systems Management Specialists and provide technical leadership to internal delivery teams, customers, and Customer Account Teams regarding all technical discussions, major incidents, complex RFS activities, etc.

They work closely with customers to review the IT environment, work on remediating technological gaps, develop remediation plans, and provide technical recommendations.

Workplace Virtualization SMEs are responsible for ensuring the stability of the customer's virtualization environment and reviewing and implementing any changes to the environment as required with minimum to no impact to customer business.

They lead the resolution of all major incidents in the customer's virtualization environment and provide technical resolution within the agreed SLA timeframe.

  • Know all SLAs involving WVS support/services on the account
  • Stay within the contractually obligated scope of service while identifying potential new business for IBM
  • Troubleshoot all issues within scope of support
  • When appropriate, coordinate other support groups and/or vendors to resolve the issue(s)
  • Keep tickets updated with accurate and timely updates
  • CLOSE TICKETS IN A TIMELY MANNER WITH COMPLETE AND ACCURATE NOTES AND TICKET CODING
  • Participate in customer problem, incident, and change systems
  • Assist teammates in Problem Determination
  • Participate/Follow in customer change management processes
  • Perform in scope contractual patching and maintenance
  • Perform in scope contractual changes and configuration to the infrastructure
  • Become a SME in one (or more) WVS technologies
  • Escalate issues to ASL and DPL as needed


  • San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    Job OverviewThe Virtualization Infrastructure Specialist is responsible for designing, building, and managing mission-critical technology systems that meet the evolving needs of customers. This specialist will work closely with customers to identify technological gaps and develop remediation plans to ensure the stability and efficiency of their...


  • San Francisco, Heredia, Costa Rica Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

    Kyndryl is a market leader that thinks and acts like a start-up. We are committed to powering human progress in an ethical and sustainable way. As a member of our team, you will have the opportunity to work on challenging projects and collaborate with talented professionals from diverse backgrounds.The Workplace Virtualization Specialist has expert level...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **Job Summary**The Virtualization Specialist will be responsible for troubleshooting and resolving complex technical issues related to Citrix products and their integration into customer environments.The ideal candidate will have strong problem-solving skills, advanced knowledge of virtualization technologies, and excellent communication skills.Key...


  • San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    **About the Role**The Workplace Virtualization Specialist plays a critical role in ensuring the stability and performance of our customers' virtualization environments. As a key member of our team, you will be responsible for developing and implementing remediation plans to address technological gaps and improving the overall health of our customers' IT...


  • San Francisco, Heredia, Costa Rica Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

    **About Us**Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada is a leading provider of innovative technology solutions. We design, build, and manage mission-critical systems that drive business success.As a Workplace Virtualization Specialist, you will be part of our team responsible for delivering expert-level virtualization services to our...


  • San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    Job DescriptionThe Senior Virtualization Expert plays a critical role in ensuring the stability and efficiency of customers' virtualization environments. This expert-level position requires strong technical skills in one or more virtualization technologies, including VMware, Citrix, and Microsoft.Key ResponsibilitiesProvide technical leadership to internal...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    Job DescriptionWe are seeking an exceptional Technical Virtualization Expert to join our Escalation Engineering team at Cloud Software Group.Key ResponsibilitiesProvide world-class customer service experience by identifying and resolving complex technical issues on Citrix Virtual Apps & Desktops.Utilize troubleshooting skills to analyze and resolve customer...


  • San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    Company OverviewVmware is a leading global organization that provides cutting-edge virtualization and cloud computing solutions to over 250,000 companies in more than 100 countries. We are a dynamic and collaborative team that values innovation, creativity, and exceptional customer service.Job DescriptionWe are seeking a highly skilled Technical Support...


  • San Francisco, Heredia, Costa Rica Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

    At Kyndryl, we design and build mission-critical technology systems that the world depends on every day. Our company culture is built around innovation, teamwork, and a commitment to making a positive impact. As a member of our team, you will have the opportunity to work with cutting-edge technologies and make a real difference in the lives of our...


  • San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    560386BR**Why Kyndryl**Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them.We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong.Our people are actively...

  • Virtualization Expert

    hace 1 semana


    San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    **About Us**We are Vmware, a leader in virtualization and cloud computing. Our Global Support organization is dedicated to supporting our customers and helping them succeed in their operations.**Job Requirements**You will be working with a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.Key...


  • San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    We are seeking a highly skilled and experienced Senior Virtualization Engineer to join our team. As a Senior Virtualization Engineer, you will be responsible for designing, implementing, and managing complex virtualized infrastructure environments.About the Role:Design and implement virtualized infrastructure solutions using VMware and Windows...

  • Virtualization Architect

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

    **About this Opportunity**As a Virtualization Architect at Kyndryl Costa Rica, you will play a critical role in designing, implementing, and managing virtual desktop infrastructure (VDI) solutions using Citrix technologies. This position requires a strong understanding of VDI infrastructure layers, including networking, storage, and virtualization...


  • San Francisco, Heredia, Costa Rica Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

    **Overview**Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada is a leading provider of cloud-based solutions. Our Workplace Virtualization Specialists play a critical role in delivering high-quality services to our clients.**Key Responsibilities**Provide technical guidance and expertise in virtualization technologies, including Citrix, VMware, and...


  • San Francisco, Heredia, Costa Rica Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

    **Why Kyndryl****Your Role and Responsibilities**What We're Looking ForYou love solving problems and enjoy learning new technologies.You have 2+ years supporting end users, as well as, providing CITRIX / AVD Support.You have developed a strong practical understanding of VDI Infrastructure layers and CitrixCore Responsibilities:- Troubleshoot and resolve...


  • San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    We are seeking a highly skilled Technical Systems Specialist to join our team in Costa Rica. The successful candidate will be responsible for ensuring the smooth operation of our databases and applications.Key Responsibilities:Maintain and troubleshoot database systems to ensure optimal performance and availabilityMonitor server and database availability,...

  • Virtualization Expert

    hace 3 días


    San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    Job OverviewWe're seeking a skilled IT solutions engineer to join our team at Cloud Software Group. As a key member of our technical support team, you'll play a vital role in ensuring the successful integration of our cloud products into customer environments.Your primary responsibilities will include:Providing expert-level support to customers, resolving...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    Company Overview:The Cloud Software Group is a leading provider of cloud-based solutions for enterprise customers. Our team is dedicated to delivering exceptional customer service and support.Job Description:We are seeking an experienced Senior Escalation Engineer to join our Escalation Engineering team. The successful candidate will provide world-class...


  • San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    About UsKyndryl is a global leader in information technology services and consulting. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.As a Systems Administrator at Kyndryl, you will have the opportunity to work on diverse projects and collaborate with talented professionals from around the...


  • San Francisco, Heredia, Costa Rica Citrix A tiempo completo

    About Us: Citrix helps make work more sustainable to benefit the planet, our business, and our communities. We empower individuals and organizations to work remotely or from anywhere, reducing commuting emissions and energy consumption.Our company culture supports purposeful innovation and growth from within. We prioritize diversity, equity, and inclusion,...