Virtualization Support Specialist

hace 5 días


San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

Company Overview:

The Cloud Software Group is a leading provider of cloud-based solutions for enterprise customers. Our team is dedicated to delivering exceptional customer service and support.

Job Description:

We are seeking an experienced Senior Escalation Engineer to join our Escalation Engineering team. The successful candidate will provide world-class customer service experience to customers and partners in problem identification and resolution on Citrix Virtual Apps & Desktops.

Primary Responsibilities:

  • Independently defuse sophisticated customer situations by using appropriate communication planning and follow-through that helps drive confident communication.
  • Independently resolve the most technically complex, critically important, or politically hot customer issues.
  • Be an effective technical interface between the customer and 3rd Level Engineering / Product Development by providing clear issue documentation and using productive multi-functional working relationships with senior-level players in their area of expertise.
  • Provides problem report prioritization for Engineering in at least one Citrix Software product.
  • Collaborate with other teams to write & review sophisticated technical articles and case studies for the knowledgebase using the customer reported cases, product specifications, and multifaceted experience.

Required Skills and Qualifications:

  • Bachelor of Science in Computer Science or 3+ years of demonstrated ability in a Tech Support environment including a minimum of 1-2+ years within an Escalation-level team collaborating with Engineering to resolve problems within Enterprise-level customer environments.
  • English professional proficiency with strong written and verbal communication skills, to be able to connect with senior management.
  • Active Directory, Group Policies, and Windows Server Architecture.
  • Virtualization: XenServer, VMware ESXi, Nutanix AHV, and/or Microsoft HyperV
  • Debugging, troubleshooting, and diagnostic tools experience: WinDBG Dump analysis, WPR, Perfmon, Systernals, Event Logs and/or others.

Preferred Qualifications:

  • AWS, Azure, GCP and/or other Cloud solution provider

  • Virtualization Expert

    hace 11 horas


    San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    **About Us**We are Vmware, a leader in virtualization and cloud computing. Our Global Support organization is dedicated to supporting our customers and helping them succeed in their operations.**Job Requirements**You will be working with a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.Key...


  • San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    About UsKyndryl is a global leader in information technology services and consulting. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.As a Systems Administrator at Kyndryl, you will have the opportunity to work on diverse projects and collaborate with talented professionals from around the...


  • San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    **What we're looking for**:We're looking for an outstanding Technical Support EngineerYou love solving problems and enjoy learning new technologies.You have 2 years supporting end users, as well as, providing Microsoft Windows server support.You have developed a strong practical understanding of the Active Directory and common networking protocols.If you...


  • San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    **Job Description:**We are seeking a highly motivated and experienced Senior Technical Support Engineer to join our team.You will be responsible for resolving complex customer technical issues and supporting the team and the support operation.Key strengths for this role include mentoring, positive attitude, superior soft skills, and expert-level technical...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Company OverviewAuxis is a leading provider of business process outsourcing solutions.Job DescriptionWe are seeking an experienced Technical Support Specialist to join our Auxis Service Support Team. As a Technical Support Specialist, you will be responsible for providing first-level contact and technical support to our clients.Your primary objective will be...

  • IT Support Specialist

    hace 18 horas


    San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    We are seeking a skilled IT Support Specialist to join our team in Heredia, Costa Rica.As an IT Support Specialist, you will be responsible for providing end-user support on-site at customer premises, troubleshooting hardware and software issues using IT customer tools.Your key responsibilities will include:Troubleshooting and resolving Level 1 problems...


  • San Francisco, Heredia, Costa Rica Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

    **Job Summary**Kyndryl Costa Rica is looking for an experienced Infrastructure Specialist - Citrix to join our team. The successful candidate will be responsible for designing, implementing, and managing Citrix environments, as well as providing expert-level support for end-users.Responsibilities include troubleshooting and resolving complex Citrix issues,...

  • IT Support Specialist

    hace 5 días


    San Francisco, Heredia, Costa Rica Cbre A tiempo completo

    **Job Overview**Cbre is seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical services team, you will be responsible for providing exceptional support to our users.


  • San Francisco, Heredia, Costa Rica Global Services Business A tiempo completo

    **About the Role**We are seeking a highly skilled Technical Support Specialist to join our Global Services Business team. As an IT Service Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients.


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Auxis seeks an Operating System Security Specialist to join our team. As an SOC Analyst, you will be responsible for maintaining the security posture of client operating systems.Key responsibilities include:Providing L1/L2 support for OS issues, hardware performance, and security vulnerabilities.Ensuring high levels of system availability and performance...

  • IT Support Specialist

    hace 5 días


    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Company OverviewCiti is a leading global bank with operations in over 160 countries. Our mission is to empower progress and improve lives.Job DescriptionWe are seeking a highly motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing front-line support for Citi's proprietary technologies.Key...


  • San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

    Company Overview">Kyndryl is a leading technology services company that empowers organizations to achieve their digital transformation goals. With a strong presence in the market, we provide innovative solutions that drive business growth and success.">About the Role">We are seeking a highly skilled and motivated Technical Support Specialist to join our...

  • It Support Specialist

    hace 4 semanas


    San Francisco, Heredia, Costa Rica First Factory A tiempo completo

    First Factory is looking for a highly capable IT Support Specialist to provide technical assistance to our staff and assist the company in maturing our security protocols.To ensure success as an IT support specialist, you should possess extensive experience in providing information technology support in a fast-paced environment.As First Factory's IT Support...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Company Overview">We are seeking a skilled Technical Support Specialist to join our team at Equifax. As a Technical Support Specialist, you will provide remote technical support to internal associates for their Windows and Mac laptops, printers, mobile phones, and other devices.">Job Description">This role involves providing support from 10:00 pm to 5 am,...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **Senior Escalation Engineer Virtualization**Do you enjoy tackling hard-to-solve technical problems?Are you interested in gaining exposure to exciting products?Are you looking for the opportunity for growth and learning?Would you like to work for one of the most innovative companies around?If you answered yes to these questions, we may have the job for...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    At Citi, we are seeking a skilled and dedicated Technical Support Specialist to join our team. In this role, you will be responsible for analyzing existing system logic and making recommendations for enhancements or fixes.The ideal candidate will have a good understanding of business systems and industry standards, as well as strong analytical and...


  • San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    Company Overview:VMware is a leader in virtualization and cloud computing, providing innovative solutions to customers worldwide.About the Role:We are seeking a highly skilled Technical Support Engineer to join our Tanzu Support team. As a key member of this team, you will be responsible for providing support to our customers using VMware's solutions.Key...


  • San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    Moody's supports organizations in making informed decisions with its integrated risk assessment services.About this JobJob Title: Sales Support SpecialistWe're seeking a highly skilled Sales Support Specialist to join our dynamic Relationship Management and Business Development Teams.This role involves working closely with team members to develop and...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amzn Support Srvcs Costa Rica is seeking a talented Digital Publishing Support Specialist to join our team. As the front line interface between Amazon and publishers/content providers, you will play a critical role in ensuring all concerns are duly addressed.Key Responsibilities:Demonstrate clear written and verbal communication skillsMaintain a positive and...

  • KDP Support Specialist

    hace 4 días


    San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job SummaryWe are seeking a highly skilled and detail-oriented individual to join our team as a KDP Support Specialist. As the front-line interface between Amazon and publishers/content providers, you will be responsible for ensuring all concerns from publishers are duly attended.About UsKindle Direct Publishing (KDP) is a service for self-publishing books...