Cloud Computing Support Specialist

hace 5 días


San Francisco, Heredia, Costa Rica Vmware A tiempo completo

Company Overview:

VMware is a leader in virtualization and cloud computing, providing innovative solutions to customers worldwide.

About the Role:

We are seeking a highly skilled Technical Support Engineer to join our Tanzu Support team. As a key member of this team, you will be responsible for providing support to our customers using VMware's solutions.

Key Responsibilities:

  • Providing technical support to customers via various communication channels
  • Resolving customer issues through troubleshooting, reproduction, and analysis
  • Collaborating with internal teams to drive customer success and implementation
  • Developing and maintaining knowledge articles to deflect customer issues
  • Participating in technical communications within the support teams to share processes and learn about new technologies

Requirements:

  • Degree in Computer Science or related field, or equivalent experience
  • Proven experience in technical support or a related field
  • Excellent problem-solving skills and analytical thinking
  • Strong communication and collaboration skills
  • Familiarity with container platforms like Cloud Foundry and Kubernetes

Benefits:

  • Ongoing training and development opportunities
  • A collaborative and supportive work environment
  • The opportunity to work with cutting-edge technologies and contribute to the growth of our customers' environments

What We Offer:

At VMware, we strive to have a strong balanced team that encourages inclusivity and great thinking. We want to strengthen our existing teams and generate new ideas and awareness as we are always looking to improve.



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