Technical Support Expert
hace 2 semanas
Overview: Cloud Software Group was created by the merger of Citrix and TIBCO, and we're now one of the world's largest cloud solution providers, serving more than 100 million users.
Job Summary: As a Technical Support Engineer, you'll be responsible for resolving complex technical issues for our customers, working independently to troubleshoot and solve problems, and contributing to our Knowledge-Centered System (KCS).
Main Responsibilities: Answers advanced-level incoming customer support requests, assists customers with product questions, provides advanced technical support, effectively understands the customer's environment, prioritizes and performs tasks for effective use of team resources, and manages the quality of work.
Requirements: Bachelor's Degree or equivalent experience, 2+ years in a support role, good knowledge in computing, networking, and Microsoft Office, some knowledge of Single Sign On (SSO) and server administration, English-speaking proficiency is required.
What We Offer: A dynamic and supportive team environment, opportunities for professional growth and development, a comprehensive benefits package, and a chance to work on cutting-edge technology.
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