Technical Support Expert

hace 2 semanas


San Francisco, Heredia, Costa Rica Patientpop A tiempo completo

We're seeking a Technical Support Expert to join our Patientpop team. As a Product Support Specialist, you'll take the lead in resolving technical difficulties and ensuring a smooth customer experience.

Your primary objective is to analyze customer metrics, identify potential cancellation indicators, and make proactive calls to address their concerns. By doing so, you'll play a vital role in retaining our clients' business.

About the Role:

  • Provide expert-level technical support to our clients
  • Collaborate with internal teams and external partners to resolve client issues
  • Foster strong relationships with our clients to understand their needs and preferences
  • Develop effective solutions to technical challenges and communicate them clearly to our clients
  • Work cross-functionally with other teams to ensure a consistent customer experience

What We Offer:

  • A dynamic work environment with opportunities for growth and development
  • Competitive compensation and benefits package
  • Recognition and rewards for outstanding performance

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