Automotive Technical Support Specialist
hace 1 semana
At the Bosch Group, we're looking for a skilled and detail-oriented Customer Care Agent to join our team. As an Automotive Technical Support Specialist, you will be responsible for providing exceptional technical assistance to customers on products purchased from Bosch Automotive Service Solutions.
**Key Responsibilities:**
- Provide expert technical support via phone, email, or chat to resolve customer inquiries and issues.
- Collaborate with internal teams, including sales, product management, and other departments, to ensure seamless customer satisfaction.
- Assist customer service staff with complex technical problems and troubleshoot service part requirements versus tool replacement.
- Utilize our ticketing system to efficiently track, open, and close trouble tickets.
**Requirements & Skills:**
- Bachelor's degree in a related field (e.g., automotive technology, engineering) or equivalent experience.
- Digital proficiency with strong bilingual Spanish/English communication skills (C1+ level required).
- Proven direct customer support or call center experience.
- Excellent problem-solving and troubleshooting abilities.
- Strong oral and written communication skills.
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