Cloud Solutions Specialist
hace 5 días
About Us
Cloud Software Group is one of the world's largest cloud solution providers, serving more than 100 million users around the globe. We are on the brink of another Cambrian leap - a moment of immense evolution and growth.
Job Description: As a Technical Support Engineer, you will focus on in-depth problem analysis of our product and its integration into customer environments using troubleshooting skills and technical knowledge to isolate, analyze, and resolve technical issues.
Your Key Responsibilities: Answers advanced-level incoming customer support requests in a fast-paced environment, assists customers with issues that range from answering product questions to providing advanced technical support, effectively understands the customer's environment, provides meaningful contributions to assigned projects/tasks, and contributes to Knowledge-Centered System (KCS).
Required Skills and Qualifications: Bachelor's Degree or equivalent experience preferred, 2+ years in a support role within the service industry, good knowledge in computing (Mac & PC), networking, using various web browsers, PC troubleshooting, firewalls, and proxy servers preferred, practical knowledge of the Microsoft Office suite of products including Outlook, Excel, PowerPoint, and Word, some knowledge of Single Sign On (SSO) and server administration skills.
Your Superhero Strengths Include: Good verbal and written communication skills, ability to listen, assess, determine, and communicate corrective measures, English-speaking proficiency is required, and bilingual skills are a plus, customer-focused - Our goal is to deliver a world-class customer experience in a fast-paced, changing environment.
About You: Prioritizing and performing tasks for effective use of team resources and managing the quality of your work, achieving operational targets within the role with a direct impact on department results, has a keen interest in Software-as-a-Service (SaaS).
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