Cloud Software Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

Position Overview

A Technical Support Engineer is responsible for delivering top-notch assistance to our customers via various channels as appropriate for Citrix Cloud, Citrix Virtual Apps, and Citrix Virtual Desktops.

You will focus on in-depth analysis of complex issues related to Citrix products and their integration into customer environments using advanced troubleshooting skills and technical expertise to isolate, analyze, and provide resolution to their problems.

Customer size can range from Small Business to Large Enterprise.

Primary Responsibilities

  • Act as an effective technical interface between the customer and 3rd Level Engineering / Product Development teams by providing clear issue documentation and utilizing multi-functional working relationships in their area of expertise.
  • Provides problem report prioritization for the Engineering team.
  • Write and review sophisticated technical articles and case studies for our knowledge base, using customer-reported cases, product specifications, and previous experience.
  • Build SME expertise in at least one of the Citrix Software products and develop an understanding of the wider Software product suite.
  • Participation in a 24x7 on-call rotation.
  • Opportunity to develop project management skills through participation in projects.

Basic Qualifications

  • Requires practical knowledge of job area typically acquired through advanced education combined with experience.
  • University Degree or equivalent experience and minimum 2 years of relevant experience; or an advanced degree without experience.
  • Smartphone and tablet knowledge on devices/OS such as Apple iOS and Android Phone.

Preferred Qualifications

  • Windows Server Experience - including Windows Server 2012/MS Exchange/ActiveSync.
  • Networking experience: SSL, DNS, and TCP/IP.
  • Authentication experience: LDAP/Active Directory/Radius.
  • Database experience: MySQL or SQLServer.

EEO Statement

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications.



  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **About Cloud Software Group**We are a leading provider of cloud software solutions, serving over 100 million users worldwide.Our team values diversity and encourages collaboration to drive innovation and growth.We are seeking a skilled Virtualization Specialist to join our team.


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **Welcome to Cloud Software Group**We are committed to providing innovative cloud solutions to our customers. As a Senior Technical Engineer, you will play a crucial role in ensuring our products meet the highest standards of quality and performance.**Job Description**This position requires a deep understanding of virtualization technologies and the ability...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software GroupWe are a leading cloud software provider serving over 100 million users globally. Our team is passionate about creating innovative solutions that make a difference in people's lives.Our company culture values diversity, inclusivity, and continuous learning. We encourage our employees to take risks, dream big, and build the future of...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **Company Overview**At Cloud Software Group, we are on the brink of a new era in cloud computing. As one of the world's largest cloud solution providers, serving over 100 million users globally, we need talented professionals like you to drive our growth and innovation.We value diverse lived experiences, passion for technology, and the courage to take risks....


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software GroupWe combine the capabilities of leading cloud providers to create one of the world's largest cloud software companies, serving over 100 million users globally.Our team values diverse perspectives and encourages learning, innovation, and growth. We're on the cusp of significant evolution and need your expertise to drive progress.As a...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    Company Overview: Cloud Software Group is a leading provider of cloud-based software solutions. We are committed to delivering exceptional products and services that meet the evolving needs of our customers.Job Description: The HR Shared Services Coordinator plays a critical role in supporting the HR Operations team. This position is responsible for...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    Overview">At Cloud Software Group, we are committed to delivering exceptional customer experiences through our team of highly skilled professionals. As a High Impact Resolution Specialist, you will play a critical role in leading cross-functional responses to high-priority incidents, ensuring timely and effective resolution.


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    About UsCloud Software Group is one of the world's largest cloud solution providers, serving more than 100 million users around the globe. We are on the brink of another Cambrian leap - a moment of immense evolution and growth.Job Description: As a Technical Support Engineer, you will focus on in-depth problem analysis of our product and its integration into...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software GroupAs a leader in the cloud software industry, we are committed to delivering exceptional products and services to our customers. Our team is dedicated to creating innovative solutions that meet the evolving needs of businesses and individuals.This role offers a unique opportunity for a talented Technical Support Specialist to join our...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software GroupAt Cloud Software Group, we are dedicated to delivering a world-class customer experience in a fast-paced, changing environment.We help organizations deliver a modern client experience with secure, easy-to-use technology that streamlines document and client-facing workflows. Our suite of cloud-based products empowers people to focus...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    Job Description:As a Senior Escalation Engineer at Cloud Software Group, you will be responsible for delivering exceptional customer service by resolving complex NetScaler issues.You will utilize your technical expertise to provide clear issue documentation and collaborate with senior-level players in their area of expertise.The ideal candidate possesses...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software GroupWe are a leading cloud software provider, serving over 100 million users globally. Our team values diverse perspectives, varied experiences, and courage to take risks.**Job Overview**:We are on the brink of immense evolution and growth, and we need your expertise to make it happen. If you're passionate about simplifying work and...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    Company Overview: Cloud Software Group is a leading provider of cloud solutions, serving more than 100 million users worldwide. We're passionate about delivering exceptional customer experiences and empowering our employees to make a difference.Job Description: As a Technical Support Engineer, you'll play a critical role in resolving complex technical issues...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    Job Summary:">We are seeking a highly skilled Network Technical Support Specialist to join our team at Cloud Software Group. As a key member of our support team, you will be responsible for providing exceptional customer service experience to our customers and partners in problem identification and resolution on Citrix ADC.">Main Responsibilities:">">Perform...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    **Job Description**We are looking for a talented Cloud Computing Specialist to join our team at Amzn Support Srvcs Costa Rica. As a Cloud Computing Specialist, you will be responsible for designing and implementing cloud-based solutions that meet the needs of our customers.You will work closely with our development teams to deliver high-quality software...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software GroupWe combine the capabilities of Citrix and TIBCO to create one of the world's largest cloud software providers, serving over 100 million users globally.Our team values diverse lived experiences, varied perspectives, and having the courage to take risks. We encourage collaboration, learning, and building the future of work.We are on...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software GroupWe empower innovation by combining the capabilities of Citrix and TIBCO, creating one of the world's largest cloud software providers serving over 100 million users globally.At Cloud Software Group, we value diverse perspectives, have the courage to take risks, and encourage collaboration, learning, and building the future of...


  • San Francisco, Heredia, Costa Rica Fusionhit A tiempo completo

    FusionHit is looking for a talented Cloud Infrastructure Specialist to help us build and maintain our cloud-based systems. As a key member of our software engineering team, you will be responsible for designing and implementing scalable cloud infrastructure that meets our clients' needs.About the RoleThis role involves coding a quality cloud-based software...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    Company Overview:The Cloud Software Group is a leading provider of cloud-based solutions for enterprise customers. Our team is dedicated to delivering exceptional customer service and support.Job Description:We are seeking an experienced Senior Escalation Engineer to join our Escalation Engineering team. The successful candidate will provide world-class...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    We value diversity, creativity, and innovation at Cloud Software Group. As a key player in the cloud software industry, we're committed to delivering exceptional results while fostering a collaborative and inclusive work environment.About This RoleThis is an exciting opportunity to join our Americas region team, where you'll be responsible for managing...