Cloud Software Group Credit and Collection Expert

hace 2 semanas


San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

About Cloud Software Group

We are a leading cloud software provider, serving over 100 million users globally. Our team values diverse perspectives, varied experiences, and courage to take risks.

**Job Overview**:

We are on the brink of immense evolution and growth, and we need your expertise to make it happen. If you're passionate about simplifying work and making a difference for real people, this is the perfect opportunity to join our dynamic team.

About This Team

The Americas region covers a large majority of the accounts for the Citrix worldwide portfolio. We work collaboratively with other teams to achieve positive results and focus on continuous improvement and automation to simplify our work.

Responsibilities:

  • Monitor and analyze accounts receivable aging reports to identify delinquent accounts.
  • Investigate and resolve billing discrepancies or disputes raised by customers.
  • Maintain accurate records of all collection activities and communication with customers.
  • Liaise with cross-functional teams on escalations and issues.
  • Recommend write-off requests and escalate issues.
  • Work closely with the credit team on credit and order on hold issues and suggest customer account status.
  • Obtain foreign tax withholding certificates when necessary.

Required Qualifications:

  • College degree or equivalent experience in accounting or finance.
  • Minimum of 2 years or more experience in a fast-paced collection environment.
  • Ability to adhere to a disciplined work schedule, follow directions from supervisor, and understand and follow work rules and procedures.
  • Process-oriented with sound judgment, attention to detail, accuracy, and follow-through.
  • SAP experience strongly preferred.
  • Salesforce experience preferred.
  • Strong Excel skills, working with pivot tables.


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