Senior Technical Engineer

hace 12 horas


Heredia, Costa Rica Cloud Software Group A tiempo completo

**About Cloud Software Group**

Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe.
When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work done from anywhere.
Members of our team will tell you that we value diverse lived experiences, varied perspectives, and having the courage to take risks.
Our teams are encouraged to learn, dream, and build the future of work.
We are on the brink of another Cambrian leap - a moment of immense evolution and growth.
And we need your expertise and experience to do it.
Now is the perfect time to move your skills to the cloud

**Position description**

**About This Team**
- Focuses on in-depth problem analysis of Cloud Software Group products.
- Ensures products are integrated successfully into customer environments.
- Utilizes fundamental troubleshooting skills and technical knowledge.
- Isolates, analyzes, and provides resolution to customer issues.
- Supports clients that can range in size from Small businesses to Large Enterprises.
- Job Description
- Performs sophisticated problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management
- Validates and qualifies sophisticated customer issues and business impact which may require collaboration with more senior-level team members or other vendors
- Gives and shares with others to expand the Cloud Software Group knowledge base in the form of new or updated technical articles/documents
- Passionate about issue resolution or prevention

**Duties and Responsibilities**
- Documents cases, recommendations, and resolutions clearly in the CRM system
- Achieves and adhering to established Service Level Agreements and Key Performance Indicators
- Ensure the work performed meets the quality standards within acceptable time schedules and customer commitments
- This role is required to be onsite, in-office.
- Some weekend work may be required.
**Required Experience/Skills**
- 3+ years supporting IT professionals in the Virtualization field
- 3 + years supporting end users, as well as, providing Microsoft Windows server support
- A strong practical understanding of the Active Directory and common networking protocols
- Obtained industry certifications (MCSE, MCA, or CCA)
- 3+ years of supporting enterprise customers in the Virtualization field
- Solid understanding of Layer 4-7 load balancing and SSL acceleration

**Education**

Requires a University Degree or equivalent experience and minimum of 3 years of prior relevant experience

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications.



  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Senior Technical Support EngineerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Aruba is redefining the "IT EDGE".Creating new customer experiences by building intelligent spaces and digital workspaces.We are focused on campus, branch, mobility and the IoT to transform business models with the combined...


  • Heredia, Costa Rica Cloud Software Group A tiempo completo

    **About Cloud Software Group**Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world's largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get...


  • Heredia, Costa Rica Cloud Software Group A tiempo completo

    **Senior Escalation Engineer Virtualization**:Do you enjoy tackling hard-to-solve technical problems?Are you interested in gaining exposure to exciting products?Are you looking for the opportunity for growth and learning?Would you like to work for one of the most innovative companies around?If you answered yes to these questions, we may have the job for...


  • Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • Heredia, Costa Rica Sgf Global A tiempo completo

    **Senior Quality Engineer (Hybrid)****Heredia, Costa Rica**SGF Global is looking for a Senior Quality Engineer, for IT enterprise in Heredia, Costa Rica.**Requirements**:- Bachelor's degree in computer science or equivalent required.- Strong expertise in identifying the scope of automation, driving the automation test development.- Programming Languages: -...


  • Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • Heredia, Costa Rica Servicenow A tiempo completo

    Job Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for...


  • Heredia, Costa Rica VMware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?** Are you passionate about learning new technology and solving complex problems for key customers? VMware has a Technical Support role for you. You will be working on the latest and top of the line technology suite, becoming an expert in the industry. Our Global Support organization supports...


  • Heredia, Costa Rica SGF Global A tiempo completo

    **What we're looking for**: We're looking for an outstanding Technical Support Engineer! You love solving problems and enjoy learning new technologies. You have 2 years supporting end users, as well as, providing Microsoft Windows server support. You have developed a strong practical understanding of the Active Directory and common networking protocols. If...


  • Heredia, Costa Rica Cloud Software Group A tiempo completo

    **Job Description Summary**Do you thrive in a startup vibe?Were you built for a small, nimble, and dynamic team that's ready to win?If you answered yes, we want to talk to you!We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential.This business unit is unique, and we certainly...


  • Heredia, Costa Rica Cloud Software Group A tiempo completo

    **Senior Escalation Engineer Virtualization**Do you enjoy tackling hard-to-solve technical problems?Are you interested in gaining exposure to exciting products?Are you looking for the opportunity for growth and learning?Would you like to work for one of the most innovative companies around?If you answered yes to these questions, we may have the job for...

  • Senior Software Engineer

    hace 12 horas


    Heredia, Costa Rica Kareo A tiempo completo

    The PositionSenior Software EngineerWhat We NeedAn experienced Senior Software Engineer to work on a cross-functional team to solve real-world problems for healthcare providers around the country.Using your technical expertise, you will design, build, test, and improve the features that will enable our customers to effectively run their business and provide...

  • Senior Software Engineer

    hace 12 horas


    Heredia, Costa Rica Sgf Global A tiempo completo

    **Senior Software Engineer (Hybrid))****Heredia, Costa Rica**SGF Global is looking for a** Senior Software Engineer,** for IT enterprise in Heredia, Costa Rica.**Requirements**:- Bachelor's degree in a related field or equivalent experience.- Confirmed experience working with mínimal supervision while leading conversations with senior leadership.- At least...


  • Heredia, Costa Rica Equifax A tiempo completo

    **Senior Process Monitoring Engineer**The Senior Process Monitoring Engineer will be responsible for supporting business efforts to identify critical processes, building metrics to measure risks and compliance and develop improvement plans and facilitating the deployment of reports and visuals for compliance indicators**What you'll do**:- Build business...


  • Heredia, Costa Rica Cloud Software Group A tiempo completo

    We're looking for an outstanding Senior Escalation Engineer.You will provide an extraordinary customer service experience by problem identification and resolution on Endpoint Management.Do you have 5 years of proven ability in Enterprise support team and have strong critical thinking and problem resolution skills?Then we'd love to speak with you!**Position...


  • Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • Heredia, Costa Rica Vmware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?**Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment.VMware brings together an extraordinary group of people.This includes an elite development...


  • Heredia, Costa Rica Servicenow A tiempo completo

    Job Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for...


  • Heredia, Costa Rica VMware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?** Technical Support Engineers (TSEs) are the life blood of Global Support, passionate about helping VMware customers and committed to solving their most complicated issues in a timely fashion. As a Technical Support Engineer, you are the trusted ally of our customers and the expert they turn to...


  • Heredia, Costa Rica TTEC A tiempo completo

    Senior Technical Project Manager - Cisco UCCE Solutions - Remote TTEC Digital is seeking a Senior Technical Project Manager to join our Cisco IX Systems Integrations team. This is a telecommuting opportunity for someone located in Costa Rica Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to...