Cloud Software Group Technical Expert

hace 5 días


San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

Job Description:

As a Senior Escalation Engineer at Cloud Software Group, you will be responsible for delivering exceptional customer service by resolving complex NetScaler issues.

You will utilize your technical expertise to provide clear issue documentation and collaborate with senior-level players in their area of expertise.

The ideal candidate possesses strong critical thinking and problem resolution skills, with a solid understanding of Linux operation systems, networking protocols, and security measures.

Additionally, you will have experience working in a tech support environment, including escalation-level teams, and possess a Bachelor of Science in Computer Science or equivalent experience.

Key responsibilities include independently defusing sophisticated customer situations, resolving technically complex issues, and participating in projects as a collaborator or sub-team leader.



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