Cloud Software Group Technical Support Specialist
hace 6 días
About Cloud Software Group
We combine the capabilities of leading cloud providers to create one of the world's largest cloud software companies, serving over 100 million users globally.
Our team values diverse perspectives and encourages learning, innovation, and growth. We're on the cusp of significant evolution and need your expertise to drive progress.
As a key member of our team, you'll focus on in-depth problem analysis of our cloud products, ensuring seamless integration into customer environments.
You'll utilize fundamental troubleshooting skills and technical knowledge to resolve complex issues, collaborating with senior-level team members or vendors as needed.
Key Responsibilities:
- Document cases, recommendations, and resolutions clearly in our CRM system
- Achieve established Service Level Agreements and Key Performance Indicators
- Ensure quality work meets time schedules and customer commitments
Requirements:
- 3+ years supporting IT professionals in Virtualization
- 3+ years supporting end users and providing Microsoft Windows server support
- Strong practical understanding of Active Directory and common networking protocols
- Industry certifications (MCSE, MCA, or CCA)
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