Network Technical Support Engineer
hace 2 semanas
About Cloud Software Group
We combine the capabilities of Citrix and TIBCO to create one of the world's largest cloud software providers, serving over 100 million users globally.
Our team values diverse lived experiences, varied perspectives, and having the courage to take risks. We encourage collaboration, learning, and building the future of work.
We are on the brink of a new era of growth and need experts like you to help us achieve it.
Position Overview:
We are seeking a skilled Networking Technical Support Engineer who will deliver exceptional customer service and resolve technical issues related to Citrix ADC.
This role requires sophisticated problem analysis, meeting Service Level Agreements, and maintaining high standards of customer support.
You will validate and qualify complex customer issues, collaborate with senior team members or external vendors, and contribute to the Citrix knowledge base.
You will clearly document cases, recommendations, and resolutions in our CRM system and ensure work is performed within acceptable time schedules and meets quality standards.
This position may require occasional weekend work.
**Required Skills and Qualifications:**
- 2+ years of practical knowledge of the job area acquired through advanced education combined with relevant experience.
- University degree or equivalent experience, with a minimum of 2+ years of relevant experience; alternatively, an advanced degree without experience.
- Proficient in English, with excellent verbal and written communication skills.
**Preferred Qualifications:**
- Industry certifications such as CCNA, CCNP, Network+, or Telematic Engineering.
- Portuguese speaking is a plus.
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