Senior Network Virtualization Engineer

hace 2 semanas

San Francisco, Heredia, Costa Rica Vmware A tiempo completo

**The Elevator Pitch: Why will you enjoy this new opportunity?
**

Are you passionate about learning new technology and solving complex problems for key customers?
VMware has a Technical Support role for you.
You will be working on the latest and top of the line technology suite, becoming an expert in the industry.
Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment.
**Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?
**

As a Senior Technical Support Engineer, you will be responsible for assisting leadership as requested as well as the team with their customer's technical issues.
Key strengths for this role include mentoring, positive attitude, superior soft skills and expert level technical problem-solving skills.
You will work with the team directly with the goal in mind of 'complete customer satisfaction.
You will also support multiple technical support teams, including TSE 1, 2 and other level 3 engineers on best practice, knowledge creation and escalations.
- We devise a specific training plan for each engineer to maximize their time and effort.
Working with your peers, coaches, and online training programs to skill you up on the Global support processes and products and to understand how the technology works with our
- Once achieved, you will support our global engineers with their service requests and questions, to build their knowledge and technical skillsets.
You will be supportive and approachable to the team's engineers regarding all troubleshooting efforts, customer guidance, and building TSE knowledge.
- You will perform case audits, train and mentor TSEs, lead the Networking case clinic, and support engineers as they ask questions via online communication methods.
- Throughout this time, and your career at VMware, you will develop multiple skill sets through additional trainings, learning tools, research time and dedicated training days.
**The Work: What type of work will you be doing?
What assignments, requirements, or skills will you be performing on a regular basis?
**

As a Senior Technical Support Engineer, you will be responsible for resolving complex customer technical issues and supporting the team and the support operation.
Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges.
To be successful in this role, you will:

- Work independently to resolve customer, TSE, and team issues, supporting the management team in overall development of the team.
- Encourage team collaboration, participation, and team work at all levels within the department.
- Drive communication and technological skills, including, but not limited to Technical Expertise, Applied Logic, as well as Time, Queue and Customer management within the team.
- Be approachable to all TSEs and teach them to do the work, not do it for them.
- Be willing to jump in on any case at a moment's notice as needed.
- Resolve complex queries while providing world class support to our customers.
Including supporting TSEs with their challenges.
- As a Senior Technical Support Engineer, you will support the team, the operation and the field with customer escalations.
- Partner with Engineering, Field Teams and Technical experts to resolve issues to make it easier for customers to use our technology.
- Updating and creating knowledge articles for global circulation and use, based on the issues you have resolved.
- Work in an environment of trust, on-going development, and coaching, where you are empowered to develop and achieve success, surrounded, and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.
**What skills, abilities, and experience are needed for this role?
**
- 5+ years of relevant Technical Support Engineering in a role focused on Network Support/Virtualization.
- Fluent in spoken and written English
- Advanced experience with networking and understanding of L2/L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, firewalling and load balancers
- Experience with network components such as ASR routers, switches, firewalls, ASA, etc).Virtual networking components VSG, Nexus1000V, BGP & OSPF protocol, Cisco UCS and storage
- CCNA or equivalent certification and/or related work experience
- Familiarity with systems management concepts, processes, and standards (e.g.
SNMP); capacity/performance management and tuning; and storage and network management
- Experience crafting and/or supporting large enterprise deployments.
- Hands-on experience with Linux/UNIX based operating systems including strong CLI skill set and working knowledge of the general system and network troubles

  • Enterprise Network Engineer

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Ttec Digital A tiempo completo

    About the RoleWe are looking for an experienced Principal Network Engineer to join our team. In this role, you will design, deploy, and manage network environments for our clients in our data centers.You will be responsible for creating documentation, collaborating with the Support/Operations teams, and communicating project status and work effectively. A...

  • Senior Network Engineer Position

    hace 3 días

    San Francisco, Heredia, Costa Rica beBee Careers A tiempo completo

    We are seeking a seasoned Principal Network Engineer to lead our network infrastructure team at Ttec Digital.The ideal candidate will have extensive experience in designing, implementing, and supporting complex network architectures.Key Responsibilities:Design and implement network architectures to meet business requirements.Lead a team of network engineers...

  • Senior Network Infrastructure Engineer

    hace 15 horas

    San Francisco, Heredia, Costa Rica beBee Careers A tiempo completo

    About the RoleWe are seeking an experienced Senior Network Infrastructure Engineer to join our team. As a key member of our infrastructure group, you will be responsible for designing, implementing and maintaining our global network infrastructure.This is a challenging role that requires a strong understanding of networking concepts, including routing,...

  • Virtualization Support Engineer

    hace 7 horas

    San Francisco, Heredia, Costa Rica beBee Careers A tiempo completo

    Role OverviewThe Virtualization Support Engineer is a critical position within the global VMware Operations team, responsible for delivering end-to-end support of Citi's private cloud infrastructure.Key responsibilities include:Maintaining and updating ESXi servers, Hypervisor support, Virtual Center and cluster configuration, loading standard VMware...

  • Principal Network Engineer

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Ttec Digital A tiempo completo

    Principal Network EngineerTTEC is seeking a Principal Network Engineer to join our Interaction Experience Cloud Provisioning team.Why choose TTEC to enhance and broaden your career?We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical...

  • Virtualization Expert

    hace 5 días

    San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    Senior Escalation EngineerCitrix Virtual Apps & Desktops seeks a highly skilled Senior Escalation Engineer to join our Escalation Engineering team. This individual will provide a world-class customer service experience to customers and partners in problem identification and resolution on Citrix Virtual Apps & Desktops. Utilizing advanced troubleshooting...

  • Principal Network Engineer

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Ttec Digital A tiempo completo

    Principal Network Engineer**TTEC is seeking a Network Engineer to join our Technology Services team.**Why choose TTEC to enhance and broaden your career?We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.Whether you're...

  • Senior Network Engineer

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Sr Network Engineer is responsible for administrating and supporting client's network environments according to best practices, while ensuring high levels of network availability and performance.The Sr Network Engineer is responsible for architecting, solutioning, automating and resolving escalated service issues, coaching other engineers to...

  • Cloud Network Engineer Leader

    hace 3 días

    San Francisco, Heredia, Costa Rica beBee Careers A tiempo completo

    We're looking for a seasoned professional to lead our Cloud Network Engineering efforts as a Senior Network Engineer. In this role, you'll be responsible for designing and implementing network and security systems within secure multi-tenant cloud environments.**Responsibilities**Develop and maintain network architecture standards and guidelines.Collaborate...

  • Citrix Virtualization Engineer

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Citrix A tiempo completo

    About Us: Citrix helps make work more sustainable to benefit the planet, our business, and our communities. We empower individuals and organizations to work remotely or from anywhere, reducing commuting emissions and energy consumption.Our company culture supports purposeful innovation and growth from within. We prioritize diversity, equity, and inclusion,...

  • Cloud Network Engineer Lead

    hace 2 días

    San Francisco, Heredia, Costa Rica beBee Careers A tiempo completo

    About the Role:We are seeking an experienced Senior Network Engineer to join our team. As a key member of our technical staff, you will be responsible for designing, implementing and maintaining our network infrastructure.Key Responsibilities:Design and implement medium to large size networksImplement, administer and troubleshoot network infrastructure...

  • Senior Technical Support Engineer-Virtualization

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Citrix A tiempo completo

    Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere.By joining our award-winning workplace, you'll be included in the globally diverse, collaborative team that values work-life balance.Come see why Fortune named us one of the 100 Best Companies to Work For.Let's innovate and grow...

  • Network / Systems Engineer

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Network / Systems EngineerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Aruba is redefining the "IT EDGE".Creating new customer experiences by building intelligent spaces and digital workspaces.Supports, troubleshoots and manages switch software technical escalations while maintaining the relationships...

  • Lead Network Engineer

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Webhelp A tiempo completo

    **Information Technology****Location**- Barreal de Heredia, Costa Rica***Job Title:Lead Network Engineer**Job Description**:Job Description SummaryYour Journey at Concentrix + Webhelp Starts Here:At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent.We believe in doing right...

  • Lead Network Engineer

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Webhelp A tiempo completo

    **Information Technology****Location**- Barreal de Heredia, Costa Rica***Job Title:Lead Network Engineer**Job Description**:Job Description SummaryYour Journey at Concentrix + Webhelp Starts Here:At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent.We believe in doing right...

  • Network Solution Quality Engineer

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Network Solution Quality EngineerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the...

  • Network Solution Quality Engineer

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Network Solution Quality EngineerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the...

  • Network Engineer

    hace 6 días

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Network Engineer L2 is responsible for administrating and supporting client's network environments according to best practices, while ensuring high levels of network availability and performance.Responsible for designing, developing, supporting and maintaining policies and procedures to ensure consistent network uptime, patching and...

  • Advanced Network Solutions Architect

    hace 3 días

    San Francisco, Heredia, Costa Rica beBee Careers A tiempo completo

    Ttec Digital is looking for a talented Principal Network Engineer to join our team and help drive innovation in network infrastructure.The successful candidate will have a deep understanding of network technologies and be able to design, implement, and support complex network architectures.Key Responsibilities:Design and implement network architectures to...

  • Network Infrastructure Specialist

    hace 4 días

    San Francisco, Heredia, Costa Rica Ttec Digital A tiempo completo

    At Ttec Digital, we are seeking a highly skilled Principal Network Engineer to join our Interaction Experience Cloud Provisioning team.This role offers the opportunity to work with cutting-edge technologies and contribute to the development of innovative network solutions.Key Responsibilities:Maintain performance and capacity for global data centers and...