Empleos actuales relacionados con Global Technical Support Specialist for Virtualization and Cloud Solutions - San Francisco, Heredia - Vmware
-
Technical Virtualization Expert
hace 2 semanas
San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completoJob DescriptionWe are seeking an exceptional Technical Virtualization Expert to join our Escalation Engineering team at Cloud Software Group.Key ResponsibilitiesProvide world-class customer service experience by identifying and resolving complex technical issues on Citrix Virtual Apps & Desktops.Utilize troubleshooting skills to analyze and resolve customer...
-
Cloud Solutions Specialist
hace 5 días
San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completoInfotree Global Solutions seeks a Cloud Solutions Specialist to join our team and contribute to building datacenter customer fleet & scale capabilities for server customers. As a specialist in this area, you will develop software solutions based on provided requirements, perform testing, document test cases, and follow the software development life...
-
Technical Support Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Pertec Global Services A tiempo completoWe are looking for a highly skilled Technical Support Specialist to join our team at PerTec Global Services in Heredia. As a technical support specialist, you will be responsible for providing exceptional customer service and technical support to our clients.**Key Responsibilities:**- Provide technical support via phone, email, or chat to clients with...
-
Senior Consultant for Cloud Services
hace 1 semana
San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completoJob OverviewThe role of a Senior Consultant for Cloud Services at Cloud Software Group involves providing expert-level support and guidance to clients in managing their cloud infrastructure. The ideal candidate will have a strong background in networking, cloud computing, and ITIL.Key Responsibilities:Troubleshoot complex technical issues in a CSG/Citrix...
-
Virtualization Support Engineer
hace 16 horas
San Francisco, Heredia, Costa Rica beBee Careers A tiempo completoRole OverviewThe Virtualization Support Engineer is a critical position within the global VMware Operations team, responsible for delivering end-to-end support of Citi's private cloud infrastructure.Key responsibilities include:Maintaining and updating ESXi servers, Hypervisor support, Virtual Center and cluster configuration, loading standard VMware...
-
Technical Support Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo**Job Overview**We are seeking a highly skilled Technical Support Specialist to join our team at Cloud Software Group. In this role, you will be responsible for providing exceptional customer service and technical support to our clients and partners.**Primary Responsibilities:**Perform sophisticated problem analysis and isolation of moderate to high...
-
Enterprise Virtualization Specialist
hace 24 horas
San Francisco, Heredia, Costa Rica beBee Careers A tiempo completoJob DescriptionThe vSphere Operations Support role is a critical position within the global VMware Operations team, responsible for delivering end-to-end support of Citi's private cloud infrastructure.This includes:Maintaining and updating ESXi servers, Hypervisor support, Virtual Center and cluster configuration, loading standard VMware packages, and VMware...
-
Cloud Software Group Technical Support Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completoAbout Cloud Software GroupWe are a leading cloud software provider, serving over 100 million users worldwide. Our mission is to make a difference in people's lives by providing exceptional technical support and solutions.Position Overview:We are seeking a highly skilled Networking Technical Support Engineer who will be responsible for delivering exceptional...
-
VMware Technical Support Specialist
hace 7 días
San Francisco, Heredia, Costa Rica Vmware A tiempo completoAbout UsVMware is a leader in virtualization and cloud computing, serving over 250,000 companies globally. Our Global Support organization is dedicated to providing exceptional service to our customers. We operate in a fast-paced environment where innovation and teamwork thrive.Job SummaryWe are seeking a skilled Technical Support Level 1 Engineer to join...
-
Virtualization Specialist Vmware H7
hace 1 semana
San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo560342BR**Why Kyndryl**Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them.We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong.Our people are actively...
Global Technical Support Specialist for Virtualization and Cloud Solutions
hace 3 semanas
Company Overview
Vmware is a leading global organization that provides cutting-edge virtualization and cloud computing solutions to over 250,000 companies in more than 100 countries. We are a dynamic and collaborative team that values innovation, creativity, and exceptional customer service.
Job Description
We are seeking a highly skilled Technical Support Specialist to join our VMware Compute North/South America (NASA) Team. As a key member of our support team, you will be responsible for providing timely and effective technical assistance to our customers, leveraging your expertise in virtualization technologies to troubleshoot and resolve complex issues.
Key Responsibilities:
- Provide exceptional customer support via phone, email, and chat, ensuring prompt resolution of customer issues.
- Collaborate with cross-functional teams, including Engineering and Field Teams, to resolve complex technical issues.
- Develop and maintain in-depth knowledge of VMware products and services, staying up-to-date with the latest technology advancements.
- Create and update knowledge articles to share best practices and solutions with the global support community.
- Participate in on-call rotations, providing 24/7 support to ensure business continuity.
Required Skills and Qualifications
- Fluent written and verbal communication skills in English.
- 3+ years of experience in technical support engineering, preferably in a virtualization or cloud computing environment.
- Strong troubleshooting and problem-solving skills, with experience in Windows, Linux, and UNIX operating systems.
- Experience with server management software, kernel configuration, and hardware-related issue troubleshooting.
- Willingness to work in a 24x7 environment, with flexibility to work evening/night hours and weekends as needed.
Benefits and Perks
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A competitive salary and bonus structure, tied to individual and team performance.
- Ongoing training and development opportunities, to enhance your skills and career growth.
- A semi-remote work arrangement, with flexible scheduling to balance work and personal life.
- A dynamic and supportive team culture, with regular social events and recognition programs.
Work Environment
This role is based in Heredia, Costa Rica, with a semi-remote work arrangement allowing for flexibility between working from home and in-office days. Our offices offer a range of amenities, including parking, cafeteria, fitness center, and game room.
