Account Support Expert Role
hace 2 días
**Overview of the Role:**
In this exciting position, you will play a crucial role in driving revenue growth and account retention by delivering exceptional customer service and support.
This is a remote client position that requires strong communication and relationship-building skills. As a seasoned professional, you will be responsible for partnering with key stakeholders to create proposed solutions for customers.
Your primary focus will be on maintaining a high level of customer satisfaction that results in revenue growth and account retention. You will leverage your business and technology understanding to drive IT operations excellence and ensure proactive activities are delivered according to Service Level Agreements.
You will consult with senior-level customer management to achieve operational excellence and develop mitigation/elimination plans. You will support customers in business and technical problem management by connecting them to broad capabilities and expertise within the organization.
You will identify potential customer satisfaction issues, engage appropriate owners, and keep key stakeholders informed. You will manage key stakeholder expectations in alignment with contractual requirements as part of the escalation process.
**Responsibilities:**
- Deliver in-scope contracted services and ensure proactive activities are delivered according to Service Level Agreements
- Maintain a high level of customer satisfaction that results in revenue growth and account retention
- Leverage business and technology understanding to partner with key stakeholders in creating proposed solutions for customers
- Proactively maintain high-level technology knowledge, operational expertise, and understanding of industry trends
Hewlett Packard Enterprise offers:
- A competitive salary
- Diverse and dynamic work environment
- Work-life balance and support for career development
We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.
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