Account Support Specialist
hace 4 días
We are a leading provider of data and analytics solutions, helping businesses make informed decisions and drive growth. Our team is passionate about delivering exceptional customer experiences and we are looking for like-minded individuals to join us.
Role OverviewIn this role, you will be responsible for providing high-level support to our clients, working closely with internal teams to resolve issues and deliver results. You will need to possess strong analytical skills and the ability to communicate complex information effectively.
Responsibilities- Diagnoses, researches and resolves problems related to but not limited to: specific requests technical support billing account maintenance subcode maintenance data issues product descriptions pricing
- Aid clients or sales with set up or billing inquiries
- Maintain and update critical account and pricing tables
- Educate customers on new and existing products, policies and procedures
To be successful in this role, you will need to have at least 2 years of experience in a similar field, with a strong understanding of Salesforce and Excel. Excellent communication and problem-solving skills are also essential.
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