Account Support Managment
hace 3 semanas
Account Support Managment
This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.
You are accountable for maintaining a high level of customer satisfaction that results in revenue growth and account retention by understanding how business needs align with technical solutions, clarifying customer needs and setting appropriate expectations.
**How you will make your mark**:
- Leverage business and technology understanding to partner with key stakeholders in creating proposed solutions for customer.
- Proactively maintain high-level technology knowledge, operational expertise and understanding of industry trends.
- Utilize account support planning to identify business indicators and map to service solutions.
- Communicate clearly and concisely to maintain alignment, manage expectations, enable successful outcomes, and demonstrate the value of HPE.
- Leverage active listening and knowledge of HPE solutions to identify areas of additional services and incremental revenue growth.
- Balance internal needs with customer needs within defined parameters.
- Lead key stakeholders through issue/risk management and the development of mitigation/elimination plans.
- Support customers in business and technical problem management by connecting them to broad capabilities and expertise within the organization.
- Identify potential customer satisfaction issues, engage appropriate owners, and keep key stakeholders informed.
- Manage key stakeholder expectations in alignment with contractual requirements as part of the escalation process.
- Provide inputs to operating model and programs that may affect account management.
- Mentor junior level team members.
**About you**:
- First Level University Degree or equivalent combination of education & experience
- 6-8 years' experience in customer service
- Fluent in written and verbal English
- Project Management capabilities
- ITIL v3 Foundations certified / ITSM experience is an advantage
**Personal skills and qualities**:
- Develop and nurture meaningful relationships in a virtual environment
- In-depth knowledge of industry standard core technologies (Compute, Storage, Cloud, etc) and future direction.
- Written and verbal communication, presentation, and persuasion skills; mastery in English
- Ability to initiate and guide difficult conversations
- Anticipate customer needs, develop proposed solutions, and build consensus with key stakeholders
- Experienced knowledge of change management process tools in complex environment
- Demonstrate leadership skills in a dynamic environment with multiple priorities and focus on top goals
- Continuously adapt and evolve to align with fast-paced market
- Excellent influencing, active listening, and negotiation skills
**Join us and make your mark
**
We offer:
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element
Want to know more about it?
Then let's stay connected
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer.
We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.
We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.
LI-Hybrid
**Job**:
Services
**Job Level**:
Expert
**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
**
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
-
Account Support Management
hace 2 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoAccount Support ManagementThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.You are...
-
Account Support Manager
hace 6 días
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoJob Description:This role has been designated as 'Edge', which means you will primarily work outside of a traditional office setting. As an Account Support Manager, you will be responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.You are...
-
Account Support Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout UsWe are a leading provider of data and analytics solutions, helping businesses make informed decisions and drive growth. Our team is passionate about delivering exceptional customer experiences and we are looking for like-minded individuals to join us.Role OverviewIn this role, you will be responsible for providing high-level support to our clients,...
-
Account Support Management Lead
hace 6 días
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoAt Hewlett Packard Enterprise, we are seeking a skilled Account Support Management professional to join our team. As an Account Support Management Lead, you will be responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.This role has been designated...
-
Account Support Management
hace 3 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoAccount Support ManagementThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.You are...
-
Account Support Management
hace 3 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoAccount Support ManagementThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.You are...
-
Account Support Management
hace 3 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoAccount Support ManagementThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.You are...
-
Account Support Expert Role
hace 2 días
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo**Overview of the Role:**In this exciting position, you will play a crucial role in driving revenue growth and account retention by delivering exceptional customer service and support.This is a remote client position that requires strong communication and relationship-building skills. As a seasoned professional, you will be responsible for partnering with...
-
Account & Operations Support Graduate
hace 2 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoAccount & Operations Support GraduateThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.**Job Description**:Learning does not only happen through training.Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture.In addition to working alongside talented...
-
Inventory Managment Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo**Team Lead/Team Manager****Qualification**:Any Graduate exclusion BE/BTech/MCAFor CPU/nBachelors degree or equivalent experience should have completed at least 2 yearsTelstra/nBachelors degree or equivalent experience Fresher or less than 6 months relevent experience ** Responsibility**:Business /Customer Provide updates and submit reports related to own...
-
Account Manager, Amazon Advertising
hace 7 días
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAmazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions.We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high quality sites across the web, and on millions of devices.If you're interested in joining a rapidly growing...
-
Support Account Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoJob Description What you can expect from us: At ServiceNow, we make work better for everyone – including our own employees.We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees.Win as a Team is part of our culture, and we aspire to wow our...
-
Key Account Growth Strategist
hace 7 días
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob OverviewWe are seeking a highly skilled and experienced Senior Strategic Account Manager to join our Amazon Support Services Costa Rica Srl - B20 team. As a key member of our organization, you will play a crucial role in driving business growth and customer success for our clients.About the RoleThis is an Individual Contributor role that requires strong...
-
Sr. Strategic Account Manager, Strategic Account
hace 2 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce.- Bachelor's degree or equivalent.- Advanced English level (oral and written).- Experience building customer relationships, identifying...
-
Account Support Manager
hace 3 días
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoAs a key member of our team, you will be responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.You will be accountable for maintaining a high level of customer satisfaction that results in revenue growth and account retention by understanding how...
-
Account Solutions Manager
hace 7 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob OverviewThe Technical Account Manager is the primary point of contact for technical matters related to accounts and serves as a liaison between the client and all internal Experian technology, operations, and product.This role involves acting as a single point of contact for technical consulting and assisting Account & Project Managers, Product and Tech...
-
Technical Account Manager
hace 1 semana
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoDo you want to help our customers to adopt cutting edge cloud computing technology, solve the biggest of "big data" problems, work with Internet scale distributed systems, and see the impact of your work with happy and successful customers?Amazon Web Services (AWS) is looking for motivated technologists who have a desire to work in the cloud computing...
-
Technical Account Manager
hace 1 semana
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoDo you want to help our customers to adopt cutting edge cloud computing technology, solve the biggest of "big data" problems, work with Internet scale distributed systems, and see the impact of your work with happy and successful customers?Amazon Web Services (AWS) is looking for motivated technologists who have a desire to work in the cloud computing...
-
Account Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completoThe Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth.By collaborating with internal partners, Account Manager delivers exceptional service and a valuable solution.The position will manage a defined book of business aligned by customer segment within a geography and will be accountable...
-
Account Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completoThe Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth.By collaborating with internal partners, Account Manager delivers outstanding service and a valuable solution.The position will lead a defined book of business aligned by customer segment within a geography and will be accountable for...