Kindle Direct Publishing Support Analyst

hace 2 días


San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About the Job:

We are seeking a highly skilled and detail-oriented KDP Support Specialist to join our team at Amzn Support Srvcs Costa Rica. As a KDP Support Specialist, you will be the front line interface between Amazon and publishers/content providers who use the KDP website to upload content they want to put up for sale on the Amazon website.

Key Responsibilities:

  • Demonstrate clear written and verbal communication with customers, maintaining a positive and professional demeanor at all times.
  • FOLLOW company policies and processes to process customer requests appropriately.
  • EASCALATE customer issues appropriately and correctly.
  • PROACTIVELY communicate system and process issues and customer feedback trends to management.
  • Route issues and bugs that need engineering expertise to the development teams.
  • USE customer service tools to provide an accurate response and an exceptional customer experience.

Requirements:

  • Proven English verbal and written fluency skills.
  • 1+ years of previous experience in a contact center environment.
  • Demonstrated verbal and written communication skills with external/internal contacts.
  • Strong analytical skills required.
  • Detail oriented and process focused.


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