Kdp Cs Agent Specialist
hace 4 días
About the Role:
Amazon's Kindle Direct Publishing (KDP) Support Specialist will be the front line interface between Amazon and publishers/content providers who use the KDP website to upload content they want to put up for sale on the Amazon website.
Key Responsibilities:
- Demonstrate clear written and verbal communication with customers, maintaining a positive and professional demeanor at all times.
- FOLLOW company policies and processes to process customer requests appropriately.
- EASCALATE customer issues appropriately and correctly.
- PROACTIVELY communicate system and process issues and customer feedback trends to management.
- Route issues and bugs that need engineering expertise to the development teams.
- USE customer service tools to provide an accurate response and an exceptional customer experience.
Requirements:
- Proven English verbal and written fluency skills.
- 1+ years of previous experience in a contact center environment.
- Demonstrated verbal and written communication skills with external/internal contacts.
- Strong analytical skills required.
- Detail oriented and process focused.
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