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Amazon Kdp Cs Agent Role
hace 2 semanas
About Amzn Support Srvcs Costa Rica
At Amzn Support Srvcs Costa Rica, we're committed to delivering exceptional customer experiences through our innovative solutions. We're seeking a skilled Amazon Kdp Cs Agent Role to join our team.
The successful candidate will work towards ensuring all concerns from the publishers are duly attended, providing a seamless experience for our customers.
Key Responsibilities:
- Availability to assist on-site training.
- Demonstrate clear written and verbal communication.
- Maintain a positive and professional demeanor with customers at all times.
- Follow company policies and processes in order to process customer requests appropriately.
- Escalate customer issues appropriately and correctly.
- Proactively communicate system and process issues and customer feedback trends to management.
- Route issues and bugs that need engineering expertise to the development teams.
- Use customer service tools in order to provide an accurate response and an exceptional customer experience.
- Strong analytical skills required.
- Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate.
- Detail oriented and process focused.
- Must be able to follow the process and document interactions as per requirements in clear and concise manner.
Requirements:
- Proficiency in MS Office package (Excel, Word).
- Strong analytical skills.
- Must be able to understand problems that content providers are facing, categorize, document, and decide on course of action on when and to whom to escalate.
- Detail oriented and process focused.
- Must be able to follow the process and document interactions as per requirements in clear and concise manner.
- Experience in a technical support process, especially for web enabled software products or services.
- Process improvement oriented.
- Basic familiarity with web technologies and html is highly desirable.
