Amzn Support Srvcs Costa Rica Contact Center Expert
hace 4 días
Job Description:
The KDP Support Specialist will work towards ensuring all concerns from the publishers are duly attended. Kindle Direct Publishing offers a team environment that thrives on innovation and excellence, and our staff is talented, energetic, and passionate about creating an exceptional customer experience.
Responsibilities:
- Maintain a positive and professional demeanor with customers at all times.
- FOLLOW company policies and processes to process customer requests appropriately.
- EASCALATE customer issues appropriately and correctly.
- PROACTIVELY communicate system and process issues and customer feedback trends to management.
- Route issues and bugs that need engineering expertise to the development teams.
- USE customer service tools to provide an accurate response and an exceptional customer experience.
Requirements:
- Proven English verbal and written fluency skills.
- 1+ years of previous experience in a contact center environment.
- Demonstrated verbal and written communication skills with external/internal contacts.
- Strong analytical skills required.
- Detail oriented and process focused.
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