Amzn Support Srvcs Costa Rica Back Office Professional

hace 7 días


San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Are you a detail-oriented and analytical professional looking for a challenging role? Do you have experience in peer coaching, mentoring, and/or training? We are seeking a skilled professional to join our team as an Investigation Execution Specialist. In this role, you will execute end-to-end processes and tools related to the daily investigation tasks. You will also analyze and investigate vendor chargeback disputes, ensuring that these have been responded and processed correctly.

About the Team

Our team at Amzn Support Srvcs Costa Rica supports multiple programs across different regions, including Europe and MX. We are committed to providing exceptional customer service and strive to educate our vendors to reduce the chargeback flow. If you are a motivated and results-driven individual with excellent communication skills, we encourage you to apply.

Responsibilities
  • Occasionally meet with our Amazon vendors, stakeholders, and customers via virtual meetings and/or calls.
  • Execute the end-to-end processes and tools related to the daily investigation tasks.
  • Analysis and investigation of vendor chargeback disputes.
  • Ensure that these have been responded and processed correctly.
Requirements
  • This is a hybrid-model position, requiring attendance at the office two days a week and three days from home.
  • University bachelor's degree in process or concluded in any field.
  • Working experience in peer coaching, mentoring, and/or training.


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