Costa Rica Back Office Specialist

hace 4 días


San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

At Amzn Support Srvcs Costa Rica, we are seeking a highly analytical and detail-oriented professional to join our team as an Investigation Execution Specialist. This is a full-time, permanent position based in Costa Rica that requires proficiency in English and German languages.

About the Role

This role is part of our Vendor Chargeback Dispute Management team, responsible for investigating and resolving vendor chargeback disputes. The selected candidate will be responsible for executing end-to-end processes, analyzing and investigating vendor chargeback disputes, ensuring correct responses and processing, and improving internal processes to reduce chargebacks.

Key Responsibilities
  • Meet with vendors, stakeholders, and customers via virtual meetings and calls
  • Execute daily investigation tasks using various tools and processes
  • Analyze and investigate vendor chargeback disputes
  • Ensure accurate responses and processing
  • Improve internal processes to reduce chargebacks
  • Participate in vendor education and identification of issues and solutions
Requirements

To be successful in this role, you will need:

  • University bachelor's degree in any field
  • Working experience in peer coaching, mentoring, and/or training
  • B2 English and B2 German language proficiency
  • High School diploma or equivalent
What We Offer

As an Investigation Execution Specialist at Amzn Support Srvcs Costa Rica, you will have the opportunity to work in a dynamic and collaborative environment, contributing to the resolution of vendor chargeback disputes. Our team values diversity and inclusion, and we are committed to providing equal opportunities for all candidates.



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