Costa Rica Investigation Specialist
hace 7 días
At Amzn Support Srvcs Costa Rica, we are looking for a skilled professional to join our team as an Investigation Execution Specialist. This is a full-time, permanent position based in our office in the America Free Zone (AFZ), Cariari, Heredia. We require applicants to be located and legally authorized to work in Costa Rica.
About the RoleThis position involves analyzing and investigating vendor chargeback disputes. The successful candidate will ensure that these have been responded and processed correctly. They will also participate in improving internal processes to reduce and optimize the flow of chargebacks. Additionally, they will identify issues and proactively seek solutions. To excel in this role, you must possess strong analytical skills and the ability to make assertive judgments.
Responsibilities- To occasionally meet with our Amazon vendors, stakeholders, and customers via virtual meetings and/or calls.
- Execute the end-to-end processes and tools related to the daily investigation tasks.
- Analysis and investigation of vendor chargeback disputes.
- Ensure that these have been responded and processed correctly.
- Seek to improve our internal processes to reduce and optimize the flow of chargebacks.
- This is not a virtual position. If selected for this role, you will be required to work from our SJO15 building.
- Our production schedule for this role is Monday to Friday from 6:00am to 3:00pm.
- University bachelor's degree in process or concluded in any field.
- Working experience in peer coaching, mentoring, and/or training.
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