Vcdm Execution Specialist, Defect Prevention

hace 2 días


San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

High School Diploma - 1+ year(s) of experience in Customer Service and/or Back-Office corporate environments - B2 English proficiency or higher

Purpose of this requisition is to generate pipeline for the Defect Prevention & Reconciliation team demand and for Amazon employees to refer family and friends.
This is a non-virtual, full-time, permanent, exempt (non-hourly) position based in Costa Rica and does not offer relocation benefits.
Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.
The Vendor Chargeback Dispute Management team (VCDM) in Costa Rica is looking for back-office, full-time, permanent Investigation Execution Specialists.
Our organization belongs to the IBSC (Inbound Supply Chain), specifically to the DP&R (Defect Prevention and Reconciliation) under NASCO (North America Supply Chain Operations).
In addition, we also support programs across different regions such as Europe and MX.
The Vendor Chargeback Dispute Management team(VCDM) is a centralized unit currently located in SJO - Costa Rica.
It works as a part of the Inbound Business chargeback program and it's directly aligned with the VCDM team policies.
Current team responsibilities are to analyze and investigate vendor chargeback disputes and ensure that these have been applied correctly; a custom investigation process is performed for each vendor using their provided evidence against each claim.
Chargeback audits are also part of the team additional roles where we ensure that each chargeback is being applied correctly with a low error rate which eventually will translate in a low dispute rate.
Prior applying, please consider the following information about the role:

- This is not a virtual position.
If selected for this role, you will be required to work from our SJO15 building, located in the America Free Zone (AFZ), Cariari, Heredia, in a hybrid-model, attending two days to the office and three days from home.
- Our only production schedule for this role is Monday to Friday from 6:00am to 3:00pm.
Night and "graveyard" shifts are not available at this time.
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Key job responsibilities

Responsibilities include but are not limited to:

- To occasionally meet with our Amazon vendors, stakeholders and customers via virtual meetings and/or calls.
- Execute the end to end processes and tools related to the daily investigation tasks.
- Analysis and investigation of vendor chargeback disputes.
- Ensure that these have been responded and processed correctly.
- Seek to improve our internal processes to reduce and optimize the flow of chargebacks.
- Participate in the process of education for our vendors.
- Identify issues and proactively seek for solutions.
- Actively look for areas of opportunity for improvement of SOPs (Standard Operation Procedures) and internal documentation.
- University Bachelors degree in progress or concluded in any field - Experience in peer coaching, mentoring, and/or training, etc.



  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    1+ years of customer service experience- Speak, write, and read fluently in English- High School DiplomaThis is a non-virtual, full-time, permanent, exempt (non-hourly) position based in Costa Rica and does not offer relocation benefits.Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.The...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    **Job Overview**Amazon Support Services Costa Rica Srl seeks an experienced Team Lead to join our Defect Prevention & Reconciliation team. In this role, you will lead a team of entry-level associates and be responsible for developing their skills and talents.The successful candidate will have a strong background in team management and experience working with...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    This is a full-time, permanent, back-office position based in Costa Rica and does not offer relocation benefits.Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.The Vendor Chargeback Dispute Management team (VCDM) in Costa Rica is looking for back-office, full-time, permanent Investigation...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    This is a full-time, permanent, back-office position based in Costa Rica and does not offer relocation benefits.Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.The Vendor Chargeback Dispute Management team (VCDM) in Costa Rica is looking for back-office, full-time, permanent Investigation...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    2+ years of team management experience- Working experience with internal/external stakeholders, individual/team performance management.- C1 English proficiency (Advanced).This is a non-virtual, full-time, permanent, exempt (non-hourly) position based in Costa Rica and does not offer relocation benefits.Job applicants must be located and legally authorized to...


  • San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    Seize Opportunities and Drive ProgressKyndryl is a global leader in innovation, dedicated to helping organizations grow strong. Our team is passionate about discovery, co-creation, and growth.Your Role and ResponsibilitiesThe Process Execution Specialist will be responsible for:Ensuring Accuracy and Compliance by preparing and tracking change...


  • San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    About the RoleWe are seeking an experienced Financial Crime Prevention Specialist to join our Business-to-Consumer Fraud team. As a key member of this team, you will report directly to the Fraud Prevention Manager and be responsible for preventing financial crimes and ensuring operational excellence.Our Worldwide Finance organization provides world-class...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job DescriptionWe are seeking a skilled Salesforce Specialist to join our team in Costa Rica. As a primary system administrator, you will be responsible for administering and customizing the Salesforce CRM environment, developing enhancements to system workflows and objects, troubleshooting technical issues, and coordinating defect resolution.The ideal...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job DescriptionWe are seeking highly analytical and detail-oriented individuals to join our Vendor Chargeback Dispute Management team as Investigation Execution Specialists. This role involves executing end-to-end processes, analyzing and investigating vendor chargeback disputes, and ensuring that they have been responded to and processed correctly.


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Citi is seeking a skilled Financial Crime Prevention Analyst to support the development and execution of AML monitoring and regulatory reporting activities.The successful candidate will be responsible for analyzing and mitigating financial crime risks, working closely with the Compliance and Control team. Key responsibilities include:Analyzing financial data...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    **About the Role**We are seeking a highly skilled and motivated Defect Prevention Supervisor to join our team at Amazon Support Services Costa Rica Srl. As a key member of our Defect Prevention & Reconciliation team, you will play a critical role in ensuring the quality of our products and services.The successful candidate will have a strong background in...


  • San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Company Overview:**Hewlett Packard's Brand Security organization provides world-class decision support driving profitable growth and exceptional shareholder value through our commitment to operational excellence, people development, and innovation.Our team is responsible for detecting and preventing fraud that affects the operation. As a key member of this...


  • San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    Job DescriptionWe are looking for a highly skilled Cross Domain Quality Engineer to coordinate integration testing across multiple domains. The ideal candidate will have experience in test lead management, metrics reporting, and defect triage.Lead testing teams and manage test execution, defects, and metrics.Coordinate with team members to ensure smooth...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    As a French Content Test Specialist, you test and act as a point of contact for mid-sized components and features.You are responsible for the test execution and quality of these components and features.You are trained in more than one test method and process.You use existing test methods to redefine SOPs where needed with guidance from DA III or your...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About UsAmzn Support Srvcs Costa Rica is a leading organization in the industry, dedicated to providing exceptional support services. Our team is passionate about delivering high-quality solutions that meet our customers' needs.Job SummaryWe are seeking an experienced Back Office Chargeback Specialist to join our team in Costa Rica. As a key member of our...


  • San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    **About SGF Global**We are a global IT enterprise with a presence in Heredia, Costa Rica.Our team is looking for a skilled Test Engineer to join our ranks and help us deliver high-quality software solutions.As a Test Engineer at SGF Global, you will be responsible for executing test cases and managing test execution using specified technology and tools to...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **Company Overview**Experian, the world's leading global information services company, unlocks the power of data to create more opportunities for consumers, businesses, and society. We pride ourselves on fostering a Great Place To Work culture and being certified as such for the third time.Our Consumer Information Services division is redefining the way our...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English a our recruitment team works in several jurisdictions.- 5+ years of experience as Front-line Manager/Lead in corporate environments of at least 15 individuals (and/or) 2+ years of experience as Group Manager leading and...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    As a Financial Controller Specialist at Amzn Support Srvcs Costa Rica, you will play a key role in month end closing activities for multiple accounts and ensure all processes are compliant with respective Accounting Standards.This position requires strong analytical skills, knowledge of financial accounting systems, and the ability to work effectively in a...

  • AP Waste, Fraud

    hace 2 días


    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleThis is an exciting opportunity to join our Vendor Investigations and Transaction Accuracy team in Accounts Payable. As a Financial Analyst, you will play a critical role in reviewing large amounts of payment data to identify high-risk transactions.You will be working closely with the team to ensure that Amazon's Finance Operations processes...