Back Office Chargeback Specialist
hace 16 horas
About Us
Amzn Support Srvcs Costa Rica is a leading organization in the industry, dedicated to providing exceptional support services. Our team is passionate about delivering high-quality solutions that meet our customers' needs.
Job Summary
We are seeking an experienced Back Office Chargeback Specialist to join our team in Costa Rica. As a key member of our Vendor Chargeback Dispute Management (VCDM) team, you will be responsible for analyzing and investigating vendor chargeback disputes, ensuring accurate processing, and implementing process improvements.
Main Responsibilities
- Analyze and investigate vendor chargeback disputes to ensure accurate processing.
- Implement process improvements to reduce chargeback errors and optimize flow.
- Collaborate with Amazon vendors, stakeholders, and customers through virtual meetings and calls.
- Participate in education and training initiatives for vendors to enhance their understanding of our processes.
- Identify areas for improvement in Standard Operation Procedures (SOPs) and internal documentation.
- Work closely with the team to achieve business objectives and improve customer satisfaction.
Requirements
- 1+ years of customer service experience.
- Fluency in English (speaking, writing, reading).
- High School Diploma or equivalent.
- Bachelor's degree in any field or in progress.
- Experience in peer coaching, mentoring, or training.
Benefits
- A dynamic and supportive work environment.
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