Back Office Team Lead

hace 3 días


San Francisco, Heredia, Costa Rica Huntsman A tiempo completo
About the Role:

We are seeking a highly skilled and experienced Service Delivery Team Lead to join our Back Office team in San Jose, Costa Rica.

This role reports directly to the Customer Service Manager and is responsible for helping maintain customer relationships, serving as the first escalation point for service issues, and running back-office activities such as Month end close, pricing, invoicing, returns process, and working with IA, Credit and legal.

The ideal candidate will have a proven track record in supply planning / production planning and order management experience, with proficiency in SAP / ERP software processes and relevant software such as Microsoft Office and order entry systems.

The successful candidate will also possess excellent communication skills, including verbal, written and presentation, interpersonal skills, analytical and problem-solving skills, project management skills, conflict management skills, ability to coach and advise team members, and ability to provide actionable and well-supported recommendations.



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