Customer Success Representative for Digital Content

hace 3 días


San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Position Summary

This is a unique opportunity to work with Amazon's innovative Kindle Direct Publishing platform as a KDP Support Analyst. Your primary responsibility will be to provide top-notch support to publishers and content providers who utilize our web-based services to publish their digital content.

Responsibilities Include:

  1. Demonstrate expert written and verbal communication skills to effectively address customer concerns
  2. Maintain a positive attitude and professionalism during interactions with customers
  3. Stay up-to-date with company policies and procedures to ensure accurate handling of customer requests
  4. Identify and escalate critical customer issues as needed
  5. Communicate system and process issues, as well as customer feedback trends, to management for prompt resolution
  6. Routinely collaborate with development teams to resolve technical issues that require specialized expertise
  7. Leverage customer service tools to deliver timely and informative responses, ultimately enhancing the customer experience


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